хороший отель но есть минус в системе кондиционирования good hotel but there is a minus in the air conditioning system

In general, the hotel left a good impression: excellent location, well-groomed territory, friendly staff.
But... there are annoying disadvantages that just need to be corrected. I hope that the owner of the hotel will read my friendly review, because the claims are addressed to him. It takes very little effort to improve the experience of your hotel. 1. Room air conditioning system needs repair and maintenance. Its malfunction was discovered immediately after the settlement. The air conditioner was very noisy, the thermostat did not work, the air duct grate was dirty. I notified the staff about these problems, I demonstrated everything to them. Since the claims, according to the staff, were justified, I was offered a choice of several rooms, but what was my surprise when I personally saw that the other rooms had the same picture. We decided to stay in our room. It was impossible to fall asleep with the air conditioner running. Fortunately, it was a little cooler at night and we left the balcony door open and turned off the air conditioner.
2. Without exception, all towels must be thrown away immediately, they have already served their purpose. It is simply impossible to take them in hand without a shudder. And each guest was given only two towels.

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Moreover, we did not come to this beautiful island in order to sit in a hotel. Even before leaving, we were puzzled by the search for a guide, re-read a lot of reviews on different sites. Thanks to everyone who writes reviews, they helped us a lot. We trusted the opinion of our compatriots and were not mistaken. We can safely say that the acquaintance with a guide named Lashan adorned our vacation. Finding it is easy. His page is in classmates, on facebook and contact. It is enough to enter in the search engine - Lashan Sri Lanka, and you will find it. You will also find his sightseeing suggestions there. (His full name is Lashan Chinthaka Jamuni). There is also a viber whats App +94716014113 With him we visited Sigiriya, Dombulla, Kandy, etc. He managed to organize our tour so that we didn’t stand in traffic jams and queues anywhere. At our service was a modern, comfortable, clean car, with a reliable driver. And what a wonderful hotel Lashan brought us to spend the night in Nuwara Eliya! Such beauties opened up to our gaze that it was a pity to even close our eyes for a minute. It's unforgettable! Thanks Lashan!