The country is magically beautiful, people are kind and friendly, but not in the Tangerine beach hotel

Written: 30 june 2011
Travel time: 18 — 24 april 2011
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 2.0
Cleanliness: 9.0
Food: 8.0
Amenities: 8.0
I stayed at this hotel from 04/18/11 to 04/25/11. The first impression of the reception was excellent… We were greeted warmly, with a smile on our face… offered refreshing drinks…
The nature in Sri Lanka is fantastic, the greenery is fragrant, it smells everywhere (except the city) with pleasant floral smells...
Room with ocean view. Beautiful. Noisy. It is noisy not only because of the ocean, but also because of the integral part of the fauna of Sri Lanka - chipmunks and noisy crows. But on the 2-3rd day you get used to it))) The number itself, if you don’t really find fault, then it’s normal, but for those who have 5 * requirements, then you shouldn’t count on the fact that the rooms are at least 4 *. The rooms are 3*. The furniture is a little old, but everything is in pretty good condition. Linen was really changed every day.

I want to pay more attention to the “nutrition” section, because. I slightly disagree with Anton's previous comment. There is WHERE to go there. There are a lot of “restaurants” along the embankment and outside the hotel, where every Sri Lankan host accepts you 100%, wanting to please you because of the competition. The food is always prepared fresh and delicious. And not expensive at all! For example, 7 pieces of huge king or tiger prawns, cat. served with a side dish (rice, potatoes) and fresh vegetable salad costs 900 rupees, which is approximately $ 9. In which restaurant in Kyiv can you eat for 70-80 UAH, considering that everything is freshly prepared?? ? Not in any(((Yes, you have to wait a long time for the order, but at the same time... it's worth it))) My tour included breakfast and dinner, but I realized that dinner was superfluous. You have to go there to eat what we don't have!! ! Almost all local "restaurants" have a menu in Russian, although none of the Sri Lankans speak Russian. My roommate and I stopped at the Luly restaurant. Very hospitable owner, runs a restaurant with his family.
AND NOW ABOUT THE MAIN THING!! ! Staff and service… I can say that at first glance, it's pretty good. BUT!! ! If I had not encountered a problem on the last day of my stay at the Tangerine Beach Hotel, I would have thought so to the end. I was impudently evicted from the hotel room at 12 noon, despite the fact that I had paid for a late check-out, I had a transfer from the hotel at 23.00. I swore with them for a long time (not knowing English... funny and sad), a neighbor translated. I put "on the ears" travel agency. The girls tried to help me. As a result, they gave me the key in the evening, the cat. I didn’t need it anymore (they just begged me to forgive them for the mistake or one of them would be fired). They promised a free dinner for me and my neighbor. I agreed, although it should have been free for me anyway, and as a result, we were deceived and the neighbor was billed after dinner, which she had to pay, as the administrator refused his words... (((I asked them for information on letterhead about the check-in and check-out of me from the room, with a seal, but in response they were rude to me. The mood with which I left there I can’t convey to you... As people from Severodonetsk, vacationing with us there, said that they read about such “scammers” on the Internet and all this because I was alone (without a husband) and did not speak English. So be vigilant, ladies and gentlemen!! !
Translated automatically from Russian. View original