Отратительный отель по заоблочной цене! Outrageous hotel at an outrageous price!

We planned a trip in December 2014, the hotel was booked in early November. We arrived on 12/21/2014, instead of a triple deluxe, we were settled in a hut, the entire place in which was occupied by three shabby beds, dirty linens and stale towels, there was no hot water in the deluxe room !! ! Nothing to do with the photos on the hotel website, No balcony and panoramic windows! We fled the same day to a nearby hotel, the price of which is 2 times lower, and the conditions are 10 times better. The manager Denis did not resolve the situation, listened to our complaints, shrugged his shoulders and we did not see him again, nor will we see, apparently, the prepayment that we made for the hotel. We visited repeatedly, told where to find us, but apparently after the rejection of the disgusting number, Denis became not interested in us. I do not recommend! Don't spoil your holiday in a disgusting hotel.