Платили за 5*...часть 1 Paid for 5*...part 1

Paid for 5* at the Grand Oasis Cancun hotel but got room 4460 on the 4th floor with a moldy smell that made your throat tickle, with faulty air conditioning, loud noise from huge fans behind the balcony overlooking the road, with rotating taps in the bathroom, with broken mini bar door and dirty pillows that also smelled like mold! To the claim to the administrator Dana, who processed my husband and me, she answered with a smile in Russian: "Seriously? " And said that the word "The Piramid" was not written in our voucher, which just has 5 *. Offered to pay 1200 dollars for relocation there! then she gave up the phone with the Russian-speaking Slava. He assured us that he would send craftsmen to repair the air conditioner. After 1 hour we returned to the room - everything also smelled of mold and the air conditioner did not work. For another 2 hours we called Slava, but he stopped picking up the phone!
We went down to the administrator of our building "Palmar 2" again and complained to her. She offered us a choice to watch 2 more rooms . . (we chose the lesser of 2 evils). Room 4466 on the same floor also had a musty smell. with a view of the road and humming fans, but no spinning taps and a serviceable minibar door. The masters came, started the air conditioner (it turns out that it was turned off on the entire side where our rooms were). In the evening we were given a call to the "Anex tour" agency, through which we got to this hotel in Mexico City. The representative informed us that 5 * starts "it turns out" from the 4th floor and that you have a coffee machine and a minibar! Next, ma finally went to eat at the "terrible buffet" where Dana originally sent us - the "adventures" continued! There was a long queue for this buffet. We ended up in a huge "anthill". The tables did not have time to properly serve (for a very long time looking for spoons). The food is not tasty!
Then tired, we spent the night in our new room


Then tired, we spent the night in a new room with a pronounced musty smell. When the air conditioner was on, the smell intensified, so we can conclude that the air conditioning system is infected with pathogenic flora, which is why there is a risk of losing health!
The next day we complained to our hotel guide Elena from "Anex tour". She said that she had no right to interfere anywhere, but after a long scandal, she wrote a complaint about the number to our administrator in the "Palmar 2" building. After that, the administrator herself showed us the room already on the 5th floor. Room 4532 S was exactly the same as the previous ones but with fixed plumbing, AC, clean beds, no smell and sea view! Hooray!
Then we found out that it turns out there is another buffet, which is already next to our building and it is free there, there are no queues and the food is more varied and tasty.
Hooray again!
Finally, we started to relax!

P. S. Later we learned that many Russians were unhappy with the hotel and endured all these humiliations for their own money!
Advice to Russians: "Be careful when you buy a 5* hotel and see if it's real! "