Reviews about travel agencies

bought in a travel agency UPDATE (itour) http://obnovlenie.ru/ St. Petersburg Nevsky Prospekt. d.130 the manager who recommended the hotel Yulia Kholodova [email protected] head of sales offices Irina Shekhorina [email protected] Tour operator TEZ tour http://www.tez-tour.com We contacted the "UPDATING" travel agency, they made a number of requirements for the chosen hotel to which the manager of the travel agency "UPDATE" offered us the above hotel we received a response to our remark about the terrible reviews - "DO NOT LOOK AT THE REVIEWS I HAVE BEEN IN THIS HOTEL ITSELF, EVERYTHING IS GOOD, OF COURSE THERE ARE NO SQUIDS AND AMARS BUT YOU WILL NOT BE HUNGRY, EVERYTHING IS CLEAN AND ON THE LEVEL" We are gullible people, trusted the honesty of the managers of the "UPDATE" travel agency and purchased the tour! Check-in happened on 10/21/14! there was a cockroach in the room, well, God bless him, there was no tea for lunch, according to the information reported by the hotel staff, THE LIMIT OF HOT WATER FOR LUNCH IS EXHAUSTED AND CANNOT HELP! THE FOOD SMELLS OF PURE ROTTENNESS, in general, we ate a bit of rice! and informed the manager of the travel agency "UPDATE" that the hotel is terrible and we ask for its replacement! Yulia Kholodova sent us off in a boorish tone (they called 15-20 times or maybe more) and didn’t want to solve the issue of resettlement with us anymore! We were forced to contact Irina Shekhorina, the head of the sales department of the UPDATE travel agency, after talking at about 18:00 Moscow time, they asked for 10 minutes to resolve the issue, and that everything would be settled! after waiting 50 minutes, no calls were received, we decided to call again, to which Irina Shekhorina kindly reported that they were communicating with the tour operator and would soon decide on the resettlement issue! after waiting another 30 minutes, we called again (19-20 Moscow time).