The tour was bought before covid and due to quarantine was postponed 2 times without surcharges (only for transfers plus one arrival). The rest was a nightmare. We flew in October and we were replaced by a hotel a month or two before departure. We were very disappointed at first as the hotel did not meet our initial wishes at all. But such is the situation with the pandemic, they treated with understanding, reconciled and began to prepare for a trip to a new hotel (make plans for excursions, leisure, buy masks and corrals).
We got to the hotel by accident (there was a replacement of the hotel from the Anex tour). When I found out that they were changing to this hotel, I was very upset after reading the reviews.