The tour operator is not professional. Tour operator is a complete jerk.
Never, hear, NEVER buy a tour from this worthless tour operator. Alas, from my own experience, I will tell you what you can expect. Having paid for the tour by early booking (payment in March of the summer tour), having made them 100% prepaid, we got a bunch of hemorrhoids. When receiving documents, the monkey from Anex took the full package, noting what exactly was transferred.