Here I am looking at an empty sheet and I don’t even know where to start. Too much to say. 1) Why did you choose? We didn't choose. They didn’t even look at who the tour operator was. But in vain. 2) Everything was fine with the manager. There were no problems here. 3) NO, NO, NOOOOOOO. And now to the point. I'll start right off the bat. Transfer to the hotel.