Normal travel agency with an indifferent operator
We chose a travel agency on the advice of our friends. I was immediately alerted that the operator Alla sent a selection of hotels only a day after the call. After booking, I had to ask three times to send me the amount to be paid and 4 more times to find out if they would give me a kettle in the room (the child needed to make the mixture). By the way, I never got an answer to this question, I had to take a heater.