Thank you for your professionalism and prompt assistance.
We flew from Kharkov on February 3, 2019 with my family to Milan, or rather we had to fly. There has been a terrible fog in Kharkov for several days, our plane, like everyone else, simply did not arrive that day, and, accordingly, all flights were canceled. There were people who could not fly for several days!!! It is simply impossible to describe what was happening at the airport that day: hundreds of people who did not fly away and, naturally, irritated and upset, people are trying to do something and fix something, .