Reviews about travel agencies

Describe in words: 1. Why did you choose this particular company? 2. Did you like the manager's job before/after the purchase? 3. Will you contact this company again? It all started with the fact that on the very first day we were rescheduled for departure from 5 am to 7 pm, and as a result, our flight was delayed by another 1:40. We flew in, found our transfer and sat for another hour, because as it turned out, people from Kyiv were not even sent their suitcase (by the way, they were offered to return it only the day before the end of the holiday), although in my opinion it would be wiser not to keep 30 people waiting, but send our transfer on time, and provide them with a taxi that cost the company a maximum of $ 5 but satisfied customers!!! We booked a hotel that is part of the Pickalbatros network and it was called aqua vista, but as it turned out, it has been under renovation since December 2016, although our guide claimed that 2 weeks (our trip was from July 13 to July 23, 2017) and we were accommodated in the Sea World hotel, which was part of the same network, not only without our consent, even without warning, explaining this by saying "You would still use the territories of these hotels!" and my husband and I were given a room with separate beds and overlooking the construction site of the same Aqua Vista and with all the accompanying sounds (if I could attach a video here, I would have done it with pleasure), dirty, with garbage from past tenants.