Rudeness and irresponsibility
We have a departure from Lviv to Slovakia tomorrow, the documents were handed over at the end of February. Today I need to leave for Lviv from Kyiv, I call to find out about a visa - they say that we will find out about this only on the bus. Passports with visas from another person, when asked to give his phone number in a frankly boorish tone, they say "we will not give it.