Incompetent travel agency
On New Year's Eve, we decided to please 30 children with a tour of the city of Kiev. We live 800 km from the capital. The tour operator offered us an introductory 4-hour tour of the city, with a visit to all the sights, a tour of the factory of New Year's toys (which is very useful for the New Year's mood), a comprehensive 2 meals a day and (most importantly) a comfortable bus from the morning meeting at the railway station until the evening departure to the railway station.