Reviews about travel agencies

We ordered 5 stars in Alkaklar Kemer upon arrival in Antalya, we were informed that you were not staying at your hotel because your hotel was not paid for, although we had all the documents on hand and everything else. They told us that they would put us in the Premier Palace because they decided to get something was not possible, they swore for 4 hours, they called the representatives, they didn’t give anything either, in short, they settled in this hotel, they gave the most terrible room, but the next day after the scandal, they settled in a classy room, really I had to go to the reception every morning so that we would replenish the minibar, do not forget to put bathrobes and soap and shampoo somewhere on the 4th day, we defeated them, they already brought almost everything as expected.