Take care of your nerves. Bypass them.
I don't recommend this tour company 1. Sold a tour that didn't take place 2. The installment turned out to be a Tinkoff loan, where 30% per annum. 3. Managers change endlessly and do not transfer clients to each other. 4. They never call back, although they promise. 5. They returned the difference between the tours after 4 months! and for a ticket 6 months.