Reviews about travel agencies

I turned to the company for help in choosing a tour, determining the countries of rest Dominican Republic or Thailand - where is it better for the season, number of people, duration, vacation dates (and the agents didn’t even ask specifically, in my opinion I drove them into a stupor with my request) I was waiting for an orientation for a day !! They offered an absolutely uninteresting tour, it seems that girls from the street work in this agency (I don’t want to offend anyone, but this is my personal opinion), they don’t clearly answer questions, they tell you prices only after a few hours, there are no countries know the nuances too! Hey, is there a directorate there? Do your employees even know the map of the world? Naturally, I called other agencies (that's why I decided to write my first review in my life) - everywhere they suggested what and how, where it's better, what the weather, prices, etc.