Losing brand and customers
Travel agency was recommended by relatives. Did not like the manager Maxim Kucherenko. The reason is booking games and an attempt to impose the most expensive tours, as well as providing incorrect information about online booking of air tickets. I ordered a tour for 1100 euros, he checked it with me for a reservation, and then an hour later he wrote to the post office that the reservation was no longer confirmed, but there is one for 1300 - 1500 euros with a confirmed reservation.