Reviews about travel agencies

I turned to this company with a request to pick up a ticket, the manager Lena found us in the UAE, we agreed, but when she saw the "sweet" price, she fidgeted in her chair and said that it was necessary to agree on whether there would be a place or not, after a 3-day agreement, she could not say the exact reason, but she said that we were refused, after which we ourselves asked for Sri Lanka, found an option and went Lena gave a personal phone number and said there would be problems call, flew back with a transfer to Dubai, due to the time zone the plane flew away without us, they started calling this Lena she I didn’t take the trouble, although I saw that the number was not fucking Ukrainian, and then turned off the phone altogether.