Trust but check!
We flew from the travel agency Join UP for the first time. At the beginning of the trip everything was great, but at the end of the holiday we were very disappointed. Six of us flew from Kharkov, back we were told that 2 people were flying to Kharkov, and 4 to Kyiv. Although the big car was at the Kharkov airport, no one cared about it. In addition to everything, our flight was delayed for 14 hours, we had to sit at the reception with our suitcases at the hotel.