They do not know how to work, they can substitute!
I used the services of TUI for quite a long time, earlier, in another city, I had a wonderful operator. But that was a couple of years ago. I applied here, in Kyiv, to the Goloseevsky branch of TUI (Kyiv, 96, 40th Anniversary of October Avenue) - and that's it! No service, no information, NO! Complete lunacy!!! Details: I called the TUI department, talked to a specialist (who is currently out of the country).