This is not the first time I have used the service. Shturman's manager knows how to listen and hear the client. Offers for hotels and flights are well thought out, taking into account all my individual wishes. Here I took complex tours with many transfers and changing modes of transport. Everything went off without a hitch. Responsive to inquiries quickly.
Check-in: it went quickly, we waited about 1 hour, we were settled earlier than the allotted time. The room is clean and fresh. The aesthetic is there. Tea, coffee, water in the room.