In general, the norms, but everything is done not for the client, but to shake out the loot
Services as a tour operator were generally good - everything was on time, everything was explained and told in detail. The problem is the employees. Their main goal is to get more money out of you. At the same time, they will sell you such nonsense for money that they would never agree to do it for free. IT'S VERY DIFFICULT NOT TO TAKE A TOUR. Of the 50 excursions to choose from, you could take no more than 5, and then, some of them are stupidly outright scam for money.