FOR TUI THE RULES OF NON-WRITING, A TOURIST IS ALWAYS RIGHT - THIS IS NOT FOR THEM!!!
I don't write reviews at all. But this, as they say, is sore. I am an employee of a travel company, I booked a tour in the UAE for my VIP tourists to the Madinat Hotel), while ordering an individual transfer. It so happened that my tourists were a little late, while it never occurred to them that the taxi would leave, because this is an individual transfer, and it costs a lot of money.