I have been using the services of a travel agency for 7 years. When booking the last tour to Thailand, I decided to change the tour operator to Coral Travel. The problems started immediately after arriving in Bangkok - somehow I found out that there was no transfer to Koh Chang, and the number of nights was less. Travel agency SPUTNIK - YEKATERINBURG BMT promptly, and at its own expense, solved all the problems that arose.
This was my first trip to Thailand. I chose the hotel for a long time, I liked the reviews about it. Everything was more than confirmed. On arrival at the hotel I was given a drink and refreshing towels twice.
I was in Sri Lanka for the first time, got in the off-season, but did not get upset. I chose a hotel for a long time, I stopped at Club Bentota, there were good reviews. Everything corresponded to reality - friendly staff, good food.