Hello. I bought a tour to Turkey at Ola Travel on Koltsov's manager Yulia. The day before departure, I phoned Yulia (he called) to clarify the time of departure. She assured me everything was ok. As a result, the flight was delayed for 6 hours, a hotel room with cockroaches. He demanded compensation. Yulia is frostbitten, Her position is to make money on tourists; everything else does not concern her.