The tour operator is not the best, but not the worst.
I found out about the tour operator through the Internet, after asking for a rating. The manager knows his job, but on some issues you need to prepare yourself in advance so as not to get into a mess. As a result, the manager answered all the questions, but did not take into account the specifics of the human factor. There were no huge troubles during the tour, we really liked the transportation from the Prague airport to Karlovy Vary and back, without delays and delays.