I described what problems arose with this company in a review of a trip to Budva - Hotel Villa Vera Pribilovic The trip was a success, although an employee of the company incorrectly informed us that there was an agreement with the owners of the mini-hotel (they lived on the ground floor) to use their kitchen unit. In it was indicated in the room, but it was not on the ticket.
I asked the agency for a room with a kitchen unit, while indicating that although all the rooms are indicated in the booking with such a unit, the reviews mention that this is not the case.