Replaced the hotel with an unequal (very bad!)
Now I am in a lawsuit with Pegas-Retail (we have been suing for half a year already!) We bought a ticket two months before the trip, booked (on the advice of Pegas) a hotel that should be opened) just on the day of our arrival! But the day before departure, we accidentally found out that we were going to another hotel, and without options. They lied to us that he is also five stars.