Faced with an unexpectedly inadequate and boorish attitude of the leadership of the travel agency Piter-Fin http://piter-fin.ru/ from St. Petersburg to their customers. Essence of the question. Somehow, once again, they wanted to go to Finca by minibus. I call Peter-Fin, book a date and specific seats in a minibus (they used to have info on their website that you can book certain seats).