We bought a tour to the Dominican Republic in 2 months, cheaper than all tour operators. The documents were not sent by email. We were met at the airport - everything was fine. Excursions were not taken. in the Dominican Republic there is a good friend who conducts all the excursions himself (much more interesting and cheaper).
They took us on holiday!!!! They wrote a statement to the police. We are preparing a statement to the prosecutor's office. We will definitely find them. After all, there was data from the video cameras in the building.