My son and I tried to buy a ticket from the company "ark" for the May holidays. There were places. I'm calling. Please provide seats on the train with one lower shelf. The answer is "We do not provide". Question - "When does your courier redeem tickets?" The answer is "The next day". Question - "If there is no bottom shelf, can I cancel the tour?". The answer is "No! We will refund your money ONLY FOR THE RAILWAY TICKET!".