1. The tour operator does not have reliable information about the hotel and does not provide it. 2. The representative of the company in the hotel accepted complaints in 1 day and relocated 13 families (before ours), everyone is dissatisfied with the hotel, because. went to 5*. 3. The rooms that were on the photo of the tour operator do not correspond to the real ones.
The hotel is not even 3 stars! In 2021 the owner changed, but not the service! There is no repair! Dirty, monotonous mean food, terrible queues for food. Everything is the same day after day.