We cooperated on the Internet, as customers from Lviv, and on the phone. According to the stated requirements, the ticket was found for us promptly. Special thanks to the manager Irina Gorbatkova!
I'll start with the fact that almost all the nuances can be easily solved by talking to line staff and their managers (of course, for this you need knowledge of English at a conversational level, but nowadays this is not a problem, right?