ГК GC

Rested in the "Cypress" in August 2012 by a company of three families. The rooms were booked through the Internet agency "Rest without Borders", which let us down a lot. We agreed with them in advance and even included in the voucher information that the rooms for us should be in the 1st building on the 2nd floor. As a result, upon arrival in this building, we were offered the 3rd and 4th floors, which did not suit us. After long squabbles with the hotel administration, we were settled in the 2nd building on the 1st floor. We tried to contact the Rest Without Borders agency, but it was Sunday and no one answered our calls.... All in all, we would not recommend this company to anyone. Now with regards to Cypress. A huge plus is the location of the complex. The embankment is a three-minute walk, well, the entire infrastructure of the city is nearby. Another indisputable advantage of "Cypress" is a beautiful, well-groomed territory! Everything is very clean, the flower beds are in perfect order, there is a swimming pool, however, without heating, the water in it is cool, it is not comfortable to swim. With regards to the minuses: the standard rooms are small in size, the mattress on the bed was terribly squeezed, the springs dug into the sides. We contacted the administration with a request to replace the mattress, to which we were told that there were no others available. The room does not have a safe, a kettle, a trash can only in the bathroom. The kettle must be rented from the administrator, but there are only two of them for three hotel buildings! There are always not enough towels, they do not respond to requests to bring a set. Bed linen was not changed in a week! Cleaning is a whole different story. Again, the dust was never wiped off! Just vacuum the carpet and wash the floor in the bathroom. In every room there are signs asking to clean the room, among other things, which no one pays attention to either. In general, I would like to wish the hotel owners to improve the quality of service for their customers, so that every year there will be more and more of them! It is a pity that such moments spoil the impression of a generally cozy and worthy resting place, like "Cypress".