плохо убран номер, еда плохого качества poorly cleaned room, poor quality food

We rested with a friend from 06.03 to 08.03. To say that we are in shock is to say nothing. Upon arrival, we were first pleasantly surprised by the beautiful design of the hotel. We were placed in building 9 on the 3rd floor. There was no champagne in the room and there was no fruit)) there was a lonely postcard from March 8 on the table. Opening the refrigerator, I almost suffocated from the smell of smoked fish (apparently left over from past visitors), and in the door was someone's open bottle of champagne, half filled. On my call to the reception, the girl said: "Throw her out"))). When I went to the bathroom, I found a glass filled with muddy water. This is such a great start. We went to dinner, the dinner was wonderful. Unlike dinner, but more on that later. The spa area is beautiful, I want to go back there. Thank you very much just for this. By the way, instead of two large towels for each person, there was only one in the room. I recommend the hotel staff to carefully study the international standards for a 5-star hotel. Dinner: no fruit, buckwheat as a side dish, chicken cutlets, no choice of hot dishes. No alcoholic drinks. If you do not have the Ultra All Inclusive system in the off-season, you need to warn about it. Breakfast: this is generally a complete miss. Fruit appeared, I even photographed it. Rotten oranges. The waiter was told about this on my part, to which he replied that they were fresh and had just been cut. There is absolutely nothing. The cheapest sausages, Danone yoghurts, no fried eggs, 2 types of Russian cheese, 1 semolina, smoked fish with skin. . . I have been to many places and have never seen anything like it. I hope I don't. Further worse. We decided to have dinner with a friend at the famous restaurant "San Michel". Booked a table in advance for the 07th. We came, the waiter met us with the words: Go to karaoke, there are rolls. "We asked in bewilderment, " don't you want us to have dinner with you, "he laughed and sat us down. The menu is very meager, there is stupidly nothing to choose. We stopped on a salad with seafood and vegetables with white sauce. They brought it very quickly, I was already delighted, as I see it, there is no smell of sauce... freshly thawed mussels, shrimp the size of a fingernail, spoiled cherry tomatoes. They called the waiter, the girl came up and said it was a typography mistake, the dressing is balsamic vinegar. To which my friend said she was allergic to him, you need to warn. On account of the benefit of this salad, which we could not eat. We went to karaoke, it was great there and at the highest level. Thank you so much for this. On the trail. On the day of March 8, we woke up and decided to leave early, especially since we were told there was no late promised check-out, due to the fact that there were no rooms))) I will say this, before the trip I read a lot of reviews, they were relatively good. And of course, if I knew how everything really is, I would go to Kempinski in Gelendzhik. I'm afraid I won't come again.