Беспредел и беззаконие в Гранд-отеле Домбая Lawlessness and lawlessness in the Grand Hotel Dombay

We went on January 19.2011, a company of 4 people. We stopped at the so-called Grand Hotel, which is so touted here on the site. We lived in a junior suite, "expensive high-quality plumbing" just fell off before our eyes, the heated towel rail was icy, the batteries were barely warm. But these are all flowers. In the evening, in the hotel restaurant, they waited for their order (meat and potatoes) for 1 hour, 20 minutes. , as a result, someone else's order was brought to us, then they brought our boiled potatoes covered with black spots, and meat similar to the sole, cutlery and bread were carried for another 30 minutes, the cook generally forgot about the salad. They brought the bill, just in case we counted it, it turned out that we were counted as a plus of 500 rubles, I want to note that for some reason this hotel does not have a complaint book and a consumer corner with all the necessary documents. As we found out on day the owner of this institution-early. 6 department (department for combating banditry) r. KChR, and they say he does not care about the laws, the rights and complaints of vacationers. This hotel is a complete mess. . The owner himself, who arrived later, said that he didn’t care about our complaints and if something doesn’t suit them, they say, dump it somewhere else, and explained to us, naively, that Karachay-Cherkessia is, you see, “a separate state and complain you say there is no one, I supposedly wanted to spit on both the complaint book and the documents that I should hang at the entrance. “We ourselves are from Krasnodar, and we are not used to such rough communication, especially in a hotel with such a loud name. Come to us, gentlemen of the Circassians, we will also meet you in the Kuban according to our own rules.