All liked it. efficient and friendly staff for breakfast, you choose the dishes yourself, respectively, everything was pleasant and it was as it should the room is clean, has everything you need
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All liked it.
efficient and friendly staff
for breakfast, you choose the dishes yourself, respectively, everything was pleasant and it was as it should
the room is clean, has everything you need
efficient and friendly staff
for breakfast, you choose the dishes yourself, respectively, everything was pleasant and it was as it should
the room is clean, has everything you need
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very dissatisfied with the service of the administrator Angela, this is a person who does not know how to listen to how customers are treated according to the phrase: The client is always wrong. We ask management to pay attention to our request. (we had requests to eliminate some inconveniences when visiting on March 7, and since we wanted to eliminate them, we ASKED TO INCREASE THE TEMPERATURE IN HAMAM, for which we first received reproaches that we were fighting, then a refusal to visit and a complaint book.
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very dissatisfied with the service of the administrator Angela, this is a person who does not know how to listen to how customers are treated according to the phrase: The client is always wrong. We ask management to pay attention to our request. (we had requests to eliminate some inconveniences when visiting on March 7, and since we wanted to eliminate them, we ASKED TO INCREASE THE TEMPERATURE IN HAMAM, for which we first received reproaches that we were fighting, then a refusal to visit and a complaint book.
Review from — vOtpusk.ru
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• 1
Tatyana, as I understand it, you apparently work there as a waitress in a restaurant, I didn’t quite understand whose faces you are writing about here and what was interesting about our boorish behavior? Is it that they discovered that we were cheated in a brazen way or that they asked for utensils for food? which they carried to us for 40 minutes, and all the food was cold, and at the next table the young man didn’t wait at all and began to eat with his hands.
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Tatyana, as I understand it, you apparently work there as a waitress in a restaurant, I didn’t quite understand whose faces you are writing about here and what was interesting about our boorish behavior? Is it that they discovered that we were cheated in a brazen way or that they asked for utensils for food? which they carried to us for 40 minutes, and all the food was cold, and at the next table the young man didn’t wait at all and began to eat with his hands. And tell your dear hotel owner that the hotel should have a consumer corner with all the necessary documents, by the way, in Dombai he is known for his boorish behavior (locals said), he's a "big boss", he works in the anti-banditry department, probably a good salary, since he built such a hotel.
Review from — vOtpusk.ru
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• traveled 13 years ago
We went on January 19.2011, a company of 4 people. We stopped at the so-called Grand Hotel, which is so touted here on the site. We lived in a junior suite, "expensive high-quality plumbing" just fell off before our eyes, the heated towel rail was icy, the batteries were barely warm. But these are all flowers.
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We went on January 19.2011, a company of 4 people. We stopped at the so-called Grand Hotel, which is so touted here on the site. We lived in a junior suite, "expensive high-quality plumbing" just fell off before our eyes, the heated towel rail was icy, the batteries were barely warm. But these are all flowers. In the evening, in the hotel restaurant, they waited for their order (meat and potatoes) for 1 hour, 20 minutes. , as a result, someone else's order was brought to us, then they brought our boiled potatoes covered with black spots, and meat similar to the sole, cutlery and bread were carried for another 30 minutes, the cook generally forgot about the salad. They brought the bill, just in case we counted it, it turned out that we were counted as a plus of 500 rubles, I want to note that for some reason this hotel does not have a complaint book and a consumer corner with all the necessary documents. As we found out on day the owner of this institution-early. 6 department (department for combating banditry) r. KChR, and they say he does not care about the laws, the rights and complaints of vacationers. This hotel is a complete mess. . The owner himself, who arrived later, said that he didn’t care about our complaints and if something doesn’t suit them, they say, dump it somewhere else, and explained to us, naively, that Karachay-Cherkessia is, you see, “a separate state and complain you say there is no one, I supposedly wanted to spit on both the complaint book and the documents that I should hang at the entrance. “We ourselves are from Krasnodar, and we are not used to such rough communication, especially in a hotel with such a loud name. Come to us, gentlemen of the Circassians, we will also meet you in the Kuban according to our own rules.
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• -3
dear ANNA or IRINA! Your remarks are a complete lie, I lived in a hotel at that time and was in a restaurant at the time of the events you describe. We constantly ate at the restaurant and were very pleased with how we were fed, and if you did not have enough money to pay the bill , then inappropriately slander !!!!!!!!!!!! ! The owner of the hotel treated you with respect, unlike what they did to you elsewhere, "they just stuffed their faces" for your boorish behavior, and you took it for weakness and are ready to throw mud at the best dombay hotel, I'm not the first to rest in it time and time again satisfied!.
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dear ANNA or IRINA! Your remarks are a complete lie, I lived in a hotel at that time and was in a restaurant at the time of the events you describe. We constantly ate at the restaurant and were very pleased with how we were fed, and if you did not have enough money to pay the bill , then inappropriately slander !!!!!!!!!!!! ! The owner of the hotel treated you with respect, unlike what they did to you elsewhere, "they just stuffed their faces" for your boorish behavior, and you took it for weakness and are ready to throw mud at the best dombay hotel, I'm not the first to rest in it time and time again satisfied!
Review from — vOtpusk.ru
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We went on January 19.2011, a company of 4 people. We stopped at the so-called Grand Hotel, which is so touted here on the site. We lived in a junior suite, "expensive high-quality plumbing" just fell off before our eyes, the heated towel rail was icy, the batteries were barely warm. But these are all flowers.
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We went on January 19.2011, a company of 4 people. We stopped at the so-called Grand Hotel, which is so touted here on the site. We lived in a junior suite, "expensive high-quality plumbing" just fell off before our eyes, the heated towel rail was icy, the batteries were barely warm. But these are all flowers. In the evening, in the hotel restaurant, they waited for their order (meat and potatoes) for 1 hour, 20 minutes. , as a result, someone else's order was brought to us, then they brought our boiled potatoes covered with black spots, and meat similar to the sole, cutlery and bread were carried for another 30 minutes, the cook generally forgot about the salad. They brought the bill, just in case we counted it, it turned out that we were counted as a plus of 500 rubles, I want to note that for some reason this hotel does not have a complaint book and a consumer corner with all the necessary documents. As we found out on day the owner of this institution-early. 6 department (department for combating banditry) r. KChR, and they say he does not care about the laws, the rights and complaints of vacationers. This hotel is a complete mess. . The owner himself, who arrived later, said that he didn’t care about our complaints and if something doesn’t suit them, they say, dump it somewhere else, and explained to us, naively, that Karachay-Cherkessia is, you see, “a separate state and complain you say there is no one, I supposedly wanted to spit on both the complaint book and the documents that I should hang at the entrance. “We ourselves are from Krasnodar, and we are not used to such rough communication, especially in a hotel with such a loud name. Come to us, gentlemen of the Circassians, we will also meet you in the Kuban according to our own rules.
Review from — vOtpusk.ru
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