I would like to tell you in detail about staying at the Nice Kurskaya hostel, Zemlyanoy Val 38-40 p. 6. Upon arrival, I had to wait a decent amount of time for the administrator to check in, she was simply not at the counter. After that, she nevertheless appeared, but said that she had things to do now and asked me to wait (she hung out the linen).
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I would like to tell you in detail about staying at the Nice Kurskaya hostel, Zemlyanoy Val 38-40 p. 6.
Upon arrival, I had to wait a decent amount of time for the administrator to check in, she was simply not at the counter. After that, she nevertheless appeared, but said that she had things to do now and asked me to wait (she hung out the linen). For reference: I arrived at the hostel about 15 minutes past three. Official check-in starts at 14:00. The receptionist could take care of their laundry business in advance. However, in the end, she gave me her “precious time”. When registering, the administrator (I apologize for not indicating her name - I simply do not know him, since she was without a badge and did not deign to introduce herself) could not correctly calculate the cost of the room. She convinced me to pay for three days, although I booked for two. This misunderstanding has been successfully resolved. They took the right amount.
I was given packed linen and a white towel with stains. Fortunately, I always carry my own towel with me. I had to make the bed myself - this is the edge of unprofessionalism! In all the hostels in which I lived, the linen was always laid out, or the girls laid it out with me. Nobody gave me a tour of the hostel either. I had to figure it out by trial and error. The rules of residence, not only were not given under the signature, they were not even explained.
The second night I did not plan to spend the night in a hostel, I only needed a place for a suitcase so as not to drag around the city with it. I informed the administrator about this that I could vacate the bed on the morning of 21 and leave the suitcase (days from 21 to 22 were paid), and they could put another person in my place. The manager said everything was fine.
And now for the salt. I agreed with a pretty woman in glasses, apparently the director's mother, that I could leave my suitcase until 18:00 in the hostel. To which she received a positive response. She also said that I would be able to take a shower, cook in the kitchen and eat before the train if I needed it - this made me very happy. On the 22nd, when I vacated the room, the administrator confirmed that I could leave my things at her counter and pick them up when it was convenient for me.
The surprise was waiting for me on my return to the hostel. I was met by a middle-aged woman, introduced herself as the director and said that I had to pay for the storage of the suitcase. Within two days, none of the employees made a reservation about the payment for this service. As a result, she, with the words either pay or get out of the room, put me out the door. To all my statements that I was not warned that I had to pay, she only reacted rudely and said that this was my problem, and not the administrator's mistake. I was already transferring things from my bag to my suitcase in the stairwell.
What I have in the bottom line: a spoiled mood from a scandal with the director, because of him I almost missed the train. The administrator does not sit at the counter, always somewhere other than his assigned workplace - he sleeps in the common room, or sits there at the computer or chats with guests in the dining room.
The only plus is the location.
If you don’t want to lug around with your suitcases on the metro and immediately check in upon arrival in Moscow, but absolutely don’t give a damn how they treat you, this place will suit you.
Upon arrival, I had to wait a decent amount of time for the administrator to check in, she was simply not at the counter. After that, she nevertheless appeared, but said that she had things to do now and asked me to wait (she hung out the linen). For reference: I arrived at the hostel about 15 minutes past three. Official check-in starts at 14:00. The receptionist could take care of their laundry business in advance. However, in the end, she gave me her “precious time”. When registering, the administrator (I apologize for not indicating her name - I simply do not know him, since she was without a badge and did not deign to introduce herself) could not correctly calculate the cost of the room. She convinced me to pay for three days, although I booked for two. This misunderstanding has been successfully resolved. They took the right amount.
I was given packed linen and a white towel with stains. Fortunately, I always carry my own towel with me. I had to make the bed myself - this is the edge of unprofessionalism! In all the hostels in which I lived, the linen was always laid out, or the girls laid it out with me. Nobody gave me a tour of the hostel either. I had to figure it out by trial and error. The rules of residence, not only were not given under the signature, they were not even explained.
The second night I did not plan to spend the night in a hostel, I only needed a place for a suitcase so as not to drag around the city with it. I informed the administrator about this that I could vacate the bed on the morning of 21 and leave the suitcase (days from 21 to 22 were paid), and they could put another person in my place. The manager said everything was fine.
And now for the salt. I agreed with a pretty woman in glasses, apparently the director's mother, that I could leave my suitcase until 18:00 in the hostel. To which she received a positive response. She also said that I would be able to take a shower, cook in the kitchen and eat before the train if I needed it - this made me very happy. On the 22nd, when I vacated the room, the administrator confirmed that I could leave my things at her counter and pick them up when it was convenient for me.
The surprise was waiting for me on my return to the hostel. I was met by a middle-aged woman, introduced herself as the director and said that I had to pay for the storage of the suitcase. Within two days, none of the employees made a reservation about the payment for this service. As a result, she, with the words either pay or get out of the room, put me out the door. To all my statements that I was not warned that I had to pay, she only reacted rudely and said that this was my problem, and not the administrator's mistake. I was already transferring things from my bag to my suitcase in the stairwell.
What I have in the bottom line: a spoiled mood from a scandal with the director, because of him I almost missed the train. The administrator does not sit at the counter, always somewhere other than his assigned workplace - he sleeps in the common room, or sits there at the computer or chats with guests in the dining room.
The only plus is the location.
If you don’t want to lug around with your suitcases on the metro and immediately check in upon arrival in Moscow, but absolutely don’t give a damn how they treat you, this place will suit you.
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stopped here for the first time. and this place only improves the quality of customer service every time. friendly staff interested in solving your problems, delicious breakfasts, curtains on the beds, individual shelves, sockets near each bed, lockers with a key. And this is not a complete list of the advantages of this beautiful place.
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stopped here for the first time. and this place only improves the quality of customer service every time. friendly staff interested in solving your problems, delicious breakfasts, curtains on the beds, individual shelves, sockets near each bed, lockers with a key. And this is not a complete list of the advantages of this beautiful place. and will continue to stay here.
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