Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
9.0
Service:
1.0
Cleanliness:
5.0
Food:
1.0
Amenities:
1.0
When our friends suggested that we go to Ethnomir, take a walk for a couple of days in the fresh air, we did not expect that in this Ethno world, as it were, heartless stupid boors work.
It all started more or less, on September 9 we paid for two tickets, for 2 days, for 1.000 rubles. and for 1.000 rubles. Accordingly, and with great pleasure, they began to expect the time of our arrival on September 15th.
But ...on the night of September 12, I am taken to the hospital by ambulance, where I am operated on, and as you all understand, I physically cannot get to Ethnomir, since the rehabilitation period after the operation is from 7 to 21 days.
On September 12, my wife calls Ethnomir and says that because of my hospitalization, we can’t come and asks either to return the money or postpone the arrival date to a later one, to which she is answered - go, you’re a woman in the forest, the time is up, you should have contacted earlier to us. And all in the same spirit. At this time, I don’t suspect anything, I’m under droppers.
Having connected all her female fighting spirit, my wife is looking for the name of the General Director and writes him this letter:
General Director of Dialogue of Culture LLC
Sarkisova O. I.
from ___ Svetlana Viktorovna ______________________________________________________________
(FULL NAME. )
Passport series ________ number_________________
Issued by _____________________________________________________________
__________________________________________________________________
Date of issue ______20.07. 2012______________________
Registered at: _________________________________________________
Contact information: _________________9773089098______________________________
(specify phone, email)
Service Cancellation Application
(with the transfer of the provision of services to another date)
I ask you to cancel the services under the program with advance payment No. ___49299_____
dated _0907___. ____. 201_7_ and transfer funds in the amount of _12000_______________ rub. (__________________________________________________________________________ ______)
for the new program No. ______ dated ____22.09__. _____. 201_17_
due to __ urgent hospitalization of my husband, I ask you to reschedule the reservation of Maxim Vyacheslavovich for September 22-24, we will provide documents upon check-in __________________________________________________________________
___________________________________________________________________________ __.
I agree that from the moment of receipt of this application, the ordered services under the program No. _______ of ____________ specified in this application are considered canceled, and the funds under this program will be transferred to the new program.
______13.09. 2017_____________
(the date)
___________/_______________________/
(signature) (signature transcript)
Then a day later, a certain Mrs. Ivanko Anastasia Yuryevna appears, introducing herself as a certain employee of Ethnomir, she is trying to prove to my wife that she is a fool stuffed, and dared to disturb the light of the eyes of her director Sarkisova with such a statement. Further, the hysterical Ivanko, in an ultimatum form, squealing into the phone, demands to provide her with a certificate that I am in the hospital today, otherwise she will not return any money and she will not postpone the date of arrival either! ! !
After that, my wife receives this letter in the mail:
Dear Svetlana!
In response to your Application for the transfer of funds under the Program No. 27096/17 dated 07.09. 2017, paid for services provided on the territory of the Cultural and Educational Tourist Center "ETNOMIR", located at the address: Kaluga region, Borovsky district, Petrovo village, we report the following.
By paying for the services, you confirm that you have read and agreed with the rules for staying on the territory of ETNOMIR, the rules for booking, canceling and providing services posted on the official website www. ethnomir. ru and undertakes to make all payments and settlements.
According to the information posted on the website http://ethnomir. ru/rules, namely according to the Rules for payment, booking and cancellation of services ordered through the site http://ethnomir. ru/rules, in case of cancellation of services 48 hours before the start date of the event, the amount to be withheld is 100% of the paid cost of services, the amount to be transferred is 0% of the paid cost of services.
We attach you the transfer rules
Rules for transferring the program:
• The customer has the right to reschedule the program no later than 3 calendar days prior to the provision of services.
• In the event that less than 3 days are left before the provision of services, the decision to transfer the order is made by the administration of the Ethnomir CCC, the head of the sales office.
• Transfer to other dates is carried out without saving the discount and with recalculation of the cost according to the price list.
• Transfer can be made no more than 2 times in a row for one service for good reasons.
• The transfer is carried out no more than 6 months in advance.
I ask you to provide a certificate, a document confirming the impossibility of arrival, after which a decision will be made to agree on the transfer of the arrival.
My wife calls me and says, dear and the only one, could you disconnect the tubes going to your body, get up and urgently run to the head doctor and ask him for a certificate that you are not a damned simulator, but in fact a person who underwent surgery, and then the fascist aunt Ivanko does not give us our honestly earned money. Well, I got up, picked up the phone, called this Ivanko, and using the dictionary, Dahl explained where I was and what was happening to me, and also told her what she should do now and in what order, after which another document appeared in our mail:
Maxim, good afternoon!
A new booking has been created for you.
22.09-24.09
Sincerely,
Perepletova Tatiana
Online Application Manager.
Cultural and educational center "ETNOMIR"
tperepletova@ethnomir. en
121552 Russia, Moscow, st. Yartsevskaya, 27
Tel. +7 (495.710-7344 (ext. 1056)
Fax + 7 (495.710-7363
And notice, nowhere is there a word about the certificate that I have to show someone! ! !
Further more, on September 21, after leaving the hospital, I called Etnomir and said that we physically could not arrive on September 22, since I had just left the hospital, and we would arrive on September 23, but let everyone believe that we arrived on September 22 and We do not need to return or compensate anything. The girl (again not introducing herself on the phone) said OK, you have a room, come don't worry (Again there is not a word about the certificate)
On September 23, we leave and by 13-00 Moscow time we arrive at Ethnomir, where a security guard is standing near the barrier, an inspector who lets through - there is not a single insignia on it, just like there is no name, in general, there is a certain person with a piece of paper who asking our last name, says No such a last name! ! !
We say - Look for Friday, we should come on Friday, he looks and says - No such a surname.
It took about 30 minutes for this person to get in touch with someone there by radio, they let us in, but they said that they let us in conditionally and we had to go to the reception and clarify.
At the reception, about 4-5 employees of the accommodation service were waiting for us, who, having heard my last name with a request to provide the room I paid for, looked at the monitor with round dull eyes for about 15 minutes, then asked me for a passport (probably thinking that I, having a different surname, gave them the wrong ), again for 10-15 minutes, pressing some keys on the keyboard, they gave me the following text, verbatim
-And why did you come to us again, you lived with us from September 15 to September 17 ...
God...how stupid those accommodation representatives looked...
After my bewilderment, which was again accompanied by some words from Dahl's dictionary, they connected to the resolution of our dispute with them - I lived with their family or did not live from September 15 to 17, the administrator, who, foaming at the mouth, now argued that since I didn’t come, then my ticket was canceled and I would go to the forest. All the same, the Russian language is great and powerful - with the help of it you can move mountains, but you cannot prove to an IDIOT that he is an IDIOT, and I also failed to prove to the administrator that I am in my mind and in solid memory.
I had to connect mail and look for letters and names of employees who wrote letters to me and informed me about the postponement of our arrival.
- Do the names of Ivanko and Pereplyotova tell you anything?
-We do not have such employees in Ethnomir
-?????????? ? ? ? Who writes letters to me then?
-These are employees of the Moscow office and they are not a decree for us! ! !
You hear people, NOT A DECREE ...this is some kind of scribe! ! !
and what do they say these people, but they say-
-Your ticket has been canceled, you have not provided any kind of certificate
- Excuse me, what kind of certificate do you need to provide?
-And how do I know which one, from Moscow they said that a certificate is needed
- Tell me, did I pay you the cost of the ticket, which includes breakfast?
-If your ticket is canceled, then your money is lost! ! !
-Moreover, you did not pay into our pocket. and in the Moscow office.
Stupid bitches!!!...Just imbeciles from birth! ! ! How could you be hired? ? ?
Having again connected all my experience of communicating with such characters, having connected all my rich vocabulary, I nevertheless convinced them that I paid for both accommodation and breakfast.
Further, these fools, with the involvement of security, tried to get a certificate from me that I was actually in the hospital! ! !
Were sent.
I didn’t feel like eating anymore, having sent all the staff for retraining and training, we rented a room and left for Moscow.
Employees of Ethnomir, not respected by me, you are simply not capable and should not work in the field of customer service - quit.
The leadership of Ethnomir, I demand proceedings on this matter with an apology addressed to me.
It all started more or less, on September 9 we paid for two tickets, for 2 days, for 1.000 rubles. and for 1.000 rubles. Accordingly, and with great pleasure, they began to expect the time of our arrival on September 15th.
But ...on the night of September 12, I am taken to the hospital by ambulance, where I am operated on, and as you all understand, I physically cannot get to Ethnomir, since the rehabilitation period after the operation is from 7 to 21 days.
On September 12, my wife calls Ethnomir and says that because of my hospitalization, we can’t come and asks either to return the money or postpone the arrival date to a later one, to which she is answered - go, you’re a woman in the forest, the time is up, you should have contacted earlier to us. And all in the same spirit. At this time, I don’t suspect anything, I’m under droppers.
Having connected all her female fighting spirit, my wife is looking for the name of the General Director and writes him this letter:
General Director of Dialogue of Culture LLC
Sarkisova O. I.
from ___ Svetlana Viktorovna ______________________________________________________________
(FULL NAME. )
Passport series ________ number_________________
Issued by _____________________________________________________________
__________________________________________________________________
Date of issue ______20.07. 2012______________________
Registered at: _________________________________________________
Contact information: _________________9773089098______________________________
(specify phone, email)
Service Cancellation Application
(with the transfer of the provision of services to another date)
I ask you to cancel the services under the program with advance payment No. ___49299_____
dated _0907___. ____. 201_7_ and transfer funds in the amount of _12000_______________ rub. (__________________________________________________________________________ ______)
for the new program No. ______ dated ____22.09__. _____. 201_17_
due to __ urgent hospitalization of my husband, I ask you to reschedule the reservation of Maxim Vyacheslavovich for September 22-24, we will provide documents upon check-in __________________________________________________________________
___________________________________________________________________________ __.
I agree that from the moment of receipt of this application, the ordered services under the program No. _______ of ____________ specified in this application are considered canceled, and the funds under this program will be transferred to the new program.
______13.09. 2017_____________
(the date)
___________/_______________________/
(signature) (signature transcript)
Then a day later, a certain Mrs. Ivanko Anastasia Yuryevna appears, introducing herself as a certain employee of Ethnomir, she is trying to prove to my wife that she is a fool stuffed, and dared to disturb the light of the eyes of her director Sarkisova with such a statement. Further, the hysterical Ivanko, in an ultimatum form, squealing into the phone, demands to provide her with a certificate that I am in the hospital today, otherwise she will not return any money and she will not postpone the date of arrival either! ! !
After that, my wife receives this letter in the mail:
Dear Svetlana!
In response to your Application for the transfer of funds under the Program No. 27096/17 dated 07.09. 2017, paid for services provided on the territory of the Cultural and Educational Tourist Center "ETNOMIR", located at the address: Kaluga region, Borovsky district, Petrovo village, we report the following.
By paying for the services, you confirm that you have read and agreed with the rules for staying on the territory of ETNOMIR, the rules for booking, canceling and providing services posted on the official website www. ethnomir. ru and undertakes to make all payments and settlements.
According to the information posted on the website http://ethnomir. ru/rules, namely according to the Rules for payment, booking and cancellation of services ordered through the site http://ethnomir. ru/rules, in case of cancellation of services 48 hours before the start date of the event, the amount to be withheld is 100% of the paid cost of services, the amount to be transferred is 0% of the paid cost of services.
We attach you the transfer rules
Rules for transferring the program:
• The customer has the right to reschedule the program no later than 3 calendar days prior to the provision of services.
• In the event that less than 3 days are left before the provision of services, the decision to transfer the order is made by the administration of the Ethnomir CCC, the head of the sales office.
• Transfer to other dates is carried out without saving the discount and with recalculation of the cost according to the price list.
• Transfer can be made no more than 2 times in a row for one service for good reasons.
• The transfer is carried out no more than 6 months in advance.
I ask you to provide a certificate, a document confirming the impossibility of arrival, after which a decision will be made to agree on the transfer of the arrival.
My wife calls me and says, dear and the only one, could you disconnect the tubes going to your body, get up and urgently run to the head doctor and ask him for a certificate that you are not a damned simulator, but in fact a person who underwent surgery, and then the fascist aunt Ivanko does not give us our honestly earned money. Well, I got up, picked up the phone, called this Ivanko, and using the dictionary, Dahl explained where I was and what was happening to me, and also told her what she should do now and in what order, after which another document appeared in our mail:
Maxim, good afternoon!
A new booking has been created for you.
22.09-24.09
Sincerely,
Perepletova Tatiana
Online Application Manager.
Cultural and educational center "ETNOMIR"
tperepletova@ethnomir. en
121552 Russia, Moscow, st. Yartsevskaya, 27
Tel. +7 (495.710-7344 (ext. 1056)
Fax + 7 (495.710-7363
And notice, nowhere is there a word about the certificate that I have to show someone! ! !
Further more, on September 21, after leaving the hospital, I called Etnomir and said that we physically could not arrive on September 22, since I had just left the hospital, and we would arrive on September 23, but let everyone believe that we arrived on September 22 and We do not need to return or compensate anything. The girl (again not introducing herself on the phone) said OK, you have a room, come don't worry (Again there is not a word about the certificate)
On September 23, we leave and by 13-00 Moscow time we arrive at Ethnomir, where a security guard is standing near the barrier, an inspector who lets through - there is not a single insignia on it, just like there is no name, in general, there is a certain person with a piece of paper who asking our last name, says No such a last name! ! !
We say - Look for Friday, we should come on Friday, he looks and says - No such a surname.
It took about 30 minutes for this person to get in touch with someone there by radio, they let us in, but they said that they let us in conditionally and we had to go to the reception and clarify.
At the reception, about 4-5 employees of the accommodation service were waiting for us, who, having heard my last name with a request to provide the room I paid for, looked at the monitor with round dull eyes for about 15 minutes, then asked me for a passport (probably thinking that I, having a different surname, gave them the wrong ), again for 10-15 minutes, pressing some keys on the keyboard, they gave me the following text, verbatim
-And why did you come to us again, you lived with us from September 15 to September 17 ...
God...how stupid those accommodation representatives looked...
After my bewilderment, which was again accompanied by some words from Dahl's dictionary, they connected to the resolution of our dispute with them - I lived with their family or did not live from September 15 to 17, the administrator, who, foaming at the mouth, now argued that since I didn’t come, then my ticket was canceled and I would go to the forest. All the same, the Russian language is great and powerful - with the help of it you can move mountains, but you cannot prove to an IDIOT that he is an IDIOT, and I also failed to prove to the administrator that I am in my mind and in solid memory.
I had to connect mail and look for letters and names of employees who wrote letters to me and informed me about the postponement of our arrival.
- Do the names of Ivanko and Pereplyotova tell you anything?
-We do not have such employees in Ethnomir
-?????????? ? ? ? Who writes letters to me then?
-These are employees of the Moscow office and they are not a decree for us! ! !
You hear people, NOT A DECREE ...this is some kind of scribe! ! !
and what do they say these people, but they say-
-Your ticket has been canceled, you have not provided any kind of certificate
- Excuse me, what kind of certificate do you need to provide?
-And how do I know which one, from Moscow they said that a certificate is needed
- Tell me, did I pay you the cost of the ticket, which includes breakfast?
-If your ticket is canceled, then your money is lost! ! !
-Moreover, you did not pay into our pocket. and in the Moscow office.
Stupid bitches!!!...Just imbeciles from birth! ! ! How could you be hired? ? ?
Having again connected all my experience of communicating with such characters, having connected all my rich vocabulary, I nevertheless convinced them that I paid for both accommodation and breakfast.
Further, these fools, with the involvement of security, tried to get a certificate from me that I was actually in the hospital! ! !
Were sent.
I didn’t feel like eating anymore, having sent all the staff for retraining and training, we rented a room and left for Moscow.
Employees of Ethnomir, not respected by me, you are simply not capable and should not work in the field of customer service - quit.
The leadership of Ethnomir, I demand proceedings on this matter with an apology addressed to me.
Translated automatically from Russian. View original
Comments (0)
leave a comment
Show other comments …
OTHER REVIEWS ABOUT THE HOTEL
- Terrible disgusting staff
- Good organization of the event
- Ethnomir
- Good hotel, staff on call to the room does not always come quickly
SEE ALSO