This is my second hotel review and unfortunately not entirely positive. NEW YEAR TOUR from 31.12. 2012-03.01. 2013 In order: 1) We arrived on December 31.2012. at three o'clock in the afternoon, at the reception, the girl, having issued our registration, handed over the program of the New Year's tour and said: "Welcome to the hotel! , 3rd floor, room number.
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This is my second hotel review and unfortunately not entirely positive.
NEW YEAR TOUR from 31.12. 2012-03.01. 2013
In order:
1) We arrived on December 31.2012. at three o'clock in the afternoon, at the reception, the girl, having issued our registration, handed over the program of the New Year's tour and said: "Welcome to the hotel! , 3rd floor, room number... ". But she didn’t tell us how to find this room, and in order to find it, we had to strain ourselves and strain the vacationers with questions, since the layout of this hotel is somewhat different in its originality compared to the usual T-shaped corridors of other hotels. "Super 4-star service" : )
Suggestion to the administrator: for a 4-star hotel, I think it is possible for the administrator to accompany the visitors of the hotel who came to the hotel for the 1st time and show them the room, and also tell them where the spa center, restaurants, etc. are located along the way.
2) Having unpacked things, taken a shower from the road and from idleness looking into the program "New Year's Tour" (which was given to us earlier by the girl at the reception), we found out that we are supposed to have lunch, which ends at 15-00. We looked at the clock, the time showed 15-00, (once again, making sure that the hotel workers were not interested in replenishing the base of regular customers, since the girl could offer us to leave things in the room and go up to the restaurant for lunch) we went in search of restaurant, we didn’t have to look for it for a long time, and now at 15-05 we enter a beautiful small hall, food is a buffet. We approach the young man and say that we have just arrived and have come to dine with you, to which he looked at us very displeasedly, said through his teeth: “They have lunch until 15-00. ” After a short conversation, he grunted and went to call someone. A nice girl came out to us, who, without talking, issued coupons for us and said: “Eat to your health. ” It was nice!
Suggestion to the administrator: Maybe we need to “stimulate” the hotel staff?
3) Since this is a "New Year's tour", it was necessary to iron the clothes for the celebration of the New Year, and for this you need.......IRON. We learned by phone that we had to go down to some floor and take it in the maid’s room (I didn’t go, so I don’t know how difficult it was to find these apartments) and now, I have an iron, but they said about the ironing board that you are looking for on your floor in the hallway. I walked around two floors and the 3rd and 4th, there were NO ironing boards ! ! The most interesting ironing machine I saw on my floor only on the 3rd of the day of departure. "Super 4-star service" : )
Suggestion to the administrator: Put two ironing boards on the floor along with irons. People come to relax, not to steal!! ! And especially not to solve the problems that you create for them. You are a 4 star hotel!
4) It's cold! The room was cold! Affects the lack of heating system in the hotel. Probably the hotel is not designed to function in the winter. The split system in the room was switched on constantly for max. temperature 32 *, but the split did not heat the room up to this temperature, barely warm air blew from it, maybe 20 degrees. Although it was about +12 outside the window during the day, it was cold in the room. I know that we were not the only ones complaining about the cold rooms in the hotel. "Super 4-star service" : ))
Suggestion to the administrator: Install a heating system. Or update (repair) split systems, or, at worst, purchase convectors and offer them if necessary.
5) On the third day of our stay at the hotel, by chance, the maid (who cleaned our room) found out that we forgot to put bath towels in the bathroom. We did not lack, just because we brought our own from home. Only in the spa center I was tormented by one question all the time: why do people come with the same bath towels ? ! Where do they get them? But it turned out to be very simple. "Super 4-star service" : ))
From positive impressions:
+Excellent spa center (warmed up in the baths after a cold room : )))
+ Pleasant, friendly bartender in the spa
+Excellent sailing trip
+Excellent food
+ Well done animators
+ Well organized festive New Year's banquet
NEW YEAR TOUR from 31.12. 2012-03.01. 2013
In order:
1) We arrived on December 31.2012. at three o'clock in the afternoon, at the reception, the girl, having issued our registration, handed over the program of the New Year's tour and said: "Welcome to the hotel! , 3rd floor, room number... ". But she didn’t tell us how to find this room, and in order to find it, we had to strain ourselves and strain the vacationers with questions, since the layout of this hotel is somewhat different in its originality compared to the usual T-shaped corridors of other hotels. "Super 4-star service" : )
Suggestion to the administrator: for a 4-star hotel, I think it is possible for the administrator to accompany the visitors of the hotel who came to the hotel for the 1st time and show them the room, and also tell them where the spa center, restaurants, etc. are located along the way.
2) Having unpacked things, taken a shower from the road and from idleness looking into the program "New Year's Tour" (which was given to us earlier by the girl at the reception), we found out that we are supposed to have lunch, which ends at 15-00. We looked at the clock, the time showed 15-00, (once again, making sure that the hotel workers were not interested in replenishing the base of regular customers, since the girl could offer us to leave things in the room and go up to the restaurant for lunch) we went in search of restaurant, we didn’t have to look for it for a long time, and now at 15-05 we enter a beautiful small hall, food is a buffet. We approach the young man and say that we have just arrived and have come to dine with you, to which he looked at us very displeasedly, said through his teeth: “They have lunch until 15-00. ” After a short conversation, he grunted and went to call someone. A nice girl came out to us, who, without talking, issued coupons for us and said: “Eat to your health. ” It was nice!
Suggestion to the administrator: Maybe we need to “stimulate” the hotel staff?
3) Since this is a "New Year's tour", it was necessary to iron the clothes for the celebration of the New Year, and for this you need.......IRON. We learned by phone that we had to go down to some floor and take it in the maid’s room (I didn’t go, so I don’t know how difficult it was to find these apartments) and now, I have an iron, but they said about the ironing board that you are looking for on your floor in the hallway. I walked around two floors and the 3rd and 4th, there were NO ironing boards ! ! The most interesting ironing machine I saw on my floor only on the 3rd of the day of departure. "Super 4-star service" : )
Suggestion to the administrator: Put two ironing boards on the floor along with irons. People come to relax, not to steal!! ! And especially not to solve the problems that you create for them. You are a 4 star hotel!
4) It's cold! The room was cold! Affects the lack of heating system in the hotel. Probably the hotel is not designed to function in the winter. The split system in the room was switched on constantly for max. temperature 32 *, but the split did not heat the room up to this temperature, barely warm air blew from it, maybe 20 degrees. Although it was about +12 outside the window during the day, it was cold in the room. I know that we were not the only ones complaining about the cold rooms in the hotel. "Super 4-star service" : ))
Suggestion to the administrator: Install a heating system. Or update (repair) split systems, or, at worst, purchase convectors and offer them if necessary.
5) On the third day of our stay at the hotel, by chance, the maid (who cleaned our room) found out that we forgot to put bath towels in the bathroom. We did not lack, just because we brought our own from home. Only in the spa center I was tormented by one question all the time: why do people come with the same bath towels ? ! Where do they get them? But it turned out to be very simple. "Super 4-star service" : ))
From positive impressions:
+Excellent spa center (warmed up in the baths after a cold room : )))
+ Pleasant, friendly bartender in the spa
+Excellent sailing trip
+Excellent food
+ Well done animators
+ Well organized festive New Year's banquet
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I am writing a review for the first time. I have never done this before, although I myself always read and try to listen to popular opinion. We are an elderly family with two children (12 and 2) and an average income level. At the beginning of my review, I want to note that we rested in many places in Sochi with different levels of comfort.
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I am writing a review for the first time. I have never done this before, although I myself always read and try to listen to popular opinion. We are an elderly family with two children (12 and 2) and an average income level.
At the beginning of my review, I want to note that we rested in many places in Sochi with different levels of comfort. And each place has its drawbacks, which can be briefly described in 2-3 sentences. But not about Sail!! ! With such an unobtrusive soviet service, or rather its complete absence, we encountered for the first time. About everything in order.
1. Booking. Waited 2 weeks for booking confirmation. Moreover, a girl named Zlata each time in a barely audible whisper promised to send him (confirmation) “not today or tomorrow. ” As a result, after the third call from our side demanding certainty, the same girl in an annoyed voice said that she had so much work, and then we stuck. Now I understand that the relationship with this sharaga had to be interrupted at the booking stage.
2. Living conditions. Primorsky Corps. They settled us, according to the reservation, in a triple room. When booking by phone, I was assured that the room is quite comfortable for living with a small child. In fact, everything turned out to be very sad. The room was completely smoky, there was an old, old carpet on the floor, on the walls (up to half) plastic panels with cracks and holes in them, wardrobes and beds like in a pioneer camp of Soviet times. The walls in the bathroom were covered in mold. Seed rinds, hair and nails (! ) were scattered all over the floor. I will omit the details of the proceedings at the reception. Let me just say that no one cared about us. As a result, by the evening of the next day we were settled in a "luxury studio". This is what they call it, but in fact two standard small numbers are connected into one. It was distinguished from the previous horror, perhaps, by normal beds, a large TV, a shower cabin and its main (room) advantage - a large balcony. All. In the bathroom, the same mold, the carpet is destroyed (crunches) from old age and swelled with bubbles, on the baseboards and furniture, there is dust as thick as a finger (and this is on the coast! ). Towels are old and not enough, had to constantly beg from the maid.
3. Nutrition. To say it's bad is to say nothing. Meals according to the buffet system were organized by the South Sea company. You could eat more or less only at breakfast (porridge, sometimes pancakes or pancakes). Lunch was organized in a tricky way: at 13:00 the attendants were fed (and they are not small, for two large buildings), then vacationers went to dine with what was left at 14:00. What a savings! The soup, of course, was eaten first and we got the leftovers (water at the bottom). Didn't bother with salads. Boiled beets, Chinese cabbage, rarely cucumbers and tomatoes. On the second, you could only eat a side dish. Basically it was rice (they were the only ones eaten), sticky boiled pasta, buckwheat and very rarely potatoes. From meat, all dishes were cooked the same way, just stewed in broth with onions (even without tomato! ). Basically, these were chicken offal (hearts, stomachs, etc. ), bony chicken and the same fish. What was not eaten at lunch was mixed and served for dinner. Of the fruits, there were only bananas, a couple of times we saw plums and cherries. Drinks and compotes were bred to the maximum. Bottom line: the children had absolutely nothing to eat. I would like to note the work of the waiters, or rather their boorish attitude towards vacationers. Plates were pulled right out of your hands.
4. Beach. The beach is in the public domain. They let everyone in. That security, which supposedly keeps order on the beach, does not fulfill its function. Therefore, chaos is happening on the beach. In addition to a large number of people (the sea looks like a soup of vacationers), dogs bathe in the sea, and in the evening builders from a neighboring construction site come and wash off the dirt (pure) right into the sea. All this is happening in a small area, so it’s impossible to somehow step back or retire. Heaps of garbage float in the water (napkins, toilet paper, gobies, plastic bottles, cans, plastic utensils... ). And on the neighboring beach, behind the fence, construction is in full swing (noise, dust, heavy equipment).
5. With kind words, I would like to note the animation team led by Dima. Guys, thank you very much! Only thanks to your cheerful company we were able to maintain a positive attitude and enjoy the "rest".
In conclusion, I note that on the official website of "Sails" only positive comments are published in the reviews. You will not find my review there, everything is carefully filtered. So don't be fooled. The organization was created in order to stupidly collect money from naive and gullible people. Draw your own conclusions.
Have a good rest everyone!
At the beginning of my review, I want to note that we rested in many places in Sochi with different levels of comfort. And each place has its drawbacks, which can be briefly described in 2-3 sentences. But not about Sail!! ! With such an unobtrusive soviet service, or rather its complete absence, we encountered for the first time. About everything in order.
1. Booking. Waited 2 weeks for booking confirmation. Moreover, a girl named Zlata each time in a barely audible whisper promised to send him (confirmation) “not today or tomorrow. ” As a result, after the third call from our side demanding certainty, the same girl in an annoyed voice said that she had so much work, and then we stuck. Now I understand that the relationship with this sharaga had to be interrupted at the booking stage.
2. Living conditions. Primorsky Corps. They settled us, according to the reservation, in a triple room. When booking by phone, I was assured that the room is quite comfortable for living with a small child. In fact, everything turned out to be very sad. The room was completely smoky, there was an old, old carpet on the floor, on the walls (up to half) plastic panels with cracks and holes in them, wardrobes and beds like in a pioneer camp of Soviet times. The walls in the bathroom were covered in mold. Seed rinds, hair and nails (! ) were scattered all over the floor. I will omit the details of the proceedings at the reception. Let me just say that no one cared about us. As a result, by the evening of the next day we were settled in a "luxury studio". This is what they call it, but in fact two standard small numbers are connected into one. It was distinguished from the previous horror, perhaps, by normal beds, a large TV, a shower cabin and its main (room) advantage - a large balcony. All. In the bathroom, the same mold, the carpet is destroyed (crunches) from old age and swelled with bubbles, on the baseboards and furniture, there is dust as thick as a finger (and this is on the coast! ). Towels are old and not enough, had to constantly beg from the maid.
3. Nutrition. To say it's bad is to say nothing. Meals according to the buffet system were organized by the South Sea company. You could eat more or less only at breakfast (porridge, sometimes pancakes or pancakes). Lunch was organized in a tricky way: at 13:00 the attendants were fed (and they are not small, for two large buildings), then vacationers went to dine with what was left at 14:00. What a savings! The soup, of course, was eaten first and we got the leftovers (water at the bottom). Didn't bother with salads. Boiled beets, Chinese cabbage, rarely cucumbers and tomatoes. On the second, you could only eat a side dish. Basically it was rice (they were the only ones eaten), sticky boiled pasta, buckwheat and very rarely potatoes. From meat, all dishes were cooked the same way, just stewed in broth with onions (even without tomato! ). Basically, these were chicken offal (hearts, stomachs, etc. ), bony chicken and the same fish. What was not eaten at lunch was mixed and served for dinner. Of the fruits, there were only bananas, a couple of times we saw plums and cherries. Drinks and compotes were bred to the maximum. Bottom line: the children had absolutely nothing to eat. I would like to note the work of the waiters, or rather their boorish attitude towards vacationers. Plates were pulled right out of your hands.
4. Beach. The beach is in the public domain. They let everyone in. That security, which supposedly keeps order on the beach, does not fulfill its function. Therefore, chaos is happening on the beach. In addition to a large number of people (the sea looks like a soup of vacationers), dogs bathe in the sea, and in the evening builders from a neighboring construction site come and wash off the dirt (pure) right into the sea. All this is happening in a small area, so it’s impossible to somehow step back or retire. Heaps of garbage float in the water (napkins, toilet paper, gobies, plastic bottles, cans, plastic utensils... ). And on the neighboring beach, behind the fence, construction is in full swing (noise, dust, heavy equipment).
5. With kind words, I would like to note the animation team led by Dima. Guys, thank you very much! Only thanks to your cheerful company we were able to maintain a positive attitude and enjoy the "rest".
In conclusion, I note that on the official website of "Sails" only positive comments are published in the reviews. You will not find my review there, everything is carefully filtered. So don't be fooled. The organization was created in order to stupidly collect money from naive and gullible people. Draw your own conclusions.
Have a good rest everyone!
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