Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
2.0
Service:
1.0
Cleanliness:
5.0
Food:
2.0
Amenities:
3.0
A disgusting hotel that can spoil the impression of all of Thailand. No one returns your deposit, which is required upon check-in at the hotel. We took a room for 2 with 2 beds, of course, the bed turned out to be one, because they didn’t care about your requests. We had HB + food, on purpose, it took a long time to find out from the tour operator what this would mean, they answered that dinner was a buffet and any drinks without restriction. Upon arrival, it turned out that for dinner you can only order 2 dishes and 2 drinks, while a glass of water is already considered a drink. The menu has cocktails and various alcoholic drinks that you are not allowed to order, only 1 type of house wine and beer, everything else is not for you. If you are a simple visitor from the street, then when you come to dinner after 18:00 you get +1 the same drink that you paid for and ordered. If you paid for dinner and drinks in advance when buying a tour, then this option is not for you, apparently your money is some other, not so valuable and you need to pump more out of you by any means. Dishes at dinner are extremely scarce, again, especially if you paid for them in advance, your plate will have a third of the cheese or other ingredient that should be there. For vegetarians, there are 3 dishes on the menu - Greek salad, Margherita pizza and Mimosa salad - with so much garlic that the stomach turns outward, as a result, every day you had to eat the same thing. Dishes such as baked eggplant, Caprice salad, etc. are simply always missing, although they are listed on the menu. At the same time, the waiters always insist by any means to bring you cheaper dishes, it is clear that the requirement of the administration. If there is a choice between a large pizza or a small one, then they will definitely try to hand you a small one, the same with beer. Breakfast no longer surprises with its frighteningly limited choice, 3 types of eggs, pus-colored ham, fried potatoes, tomatoes or cucumbers in one-year-old oil, one and the other does not happen in one day, this is an unimaginable luxury, muesli, bread and fruit, everything. Drinks: water, coffee and a couple of juices, compared to which even "Yuppie" seems like God's dew. Towels for the beach with holes and covered with a felt-tip pen, frayed fringe along the edges, apparently, should be considered decorative. If you don’t want to embarrass yourself on the beach in a homeless style, then it’s better to take your own towels. Towels in the room - a separate issue. The "star" of the hotel, among other things, is determined by the number of towels for each guest. How many are there for each person in the room? one! 1 Carl! And this is a 3+ star hotel? ! Upon check-in, they gave one room, then they offered to move to another (the 2 requested beds were not available anywhere), I took a second towel with me. The next day it was gone thanks to the maid. How can a girl wipe her whole body and dry her long hair with one towel? Bathrobes, slippers, hair conditioners, body lotions, cotton buds, shower caps, etc. - only in the imagination))) There are a huge number of mosquitoes in the hotel and in the canteen, no one fights them and does not provide any means , I was bitten all over. I approached in the evening to clarify whether they would give me at least some kind of breakfast, 4 people immediately refused me, after I began to insist and explained that we had paid for my friend’s dinner, which he would no longer receive, because he left earlier, my breakfast and his breakfast, which also flies by and you "good people" can not provide me a lunch box?? ? One of the waitresses took pity and promised to talk to the manager, in the end, with a fight, I achieved my "chic" breakfast. At the same time, take away is not provided in the canteen, and you cannot bring food to the hotel, this is fined, apparently due to insects, but, for sure, many violate this. In general, in the evening I talk with one of the managers about my departure at 4 in the morning, as I understand that it will obviously be useless to look for responsible employees at this time. No one deigned to call and wake me up, everything was on my own, but ok, although with a smart look I wrote down that the check-out was at 4, they say you need an "alarm clock", like in normal hotels. Then I ask about the deposit, when can I get it back? He tells me only at 4 am tomorrow, well, ok, I think he will leave a warning to the night administrator. Morning comes, I check out of the room, at the reception there is already another person who pretends not to understand me. He takes the keys and goes to inspect my room, returns from the check and shows that everything is ok. And he says go sit down on a chair, I tell him now we will finish the check-out procedure and go. He looks like nothing is happening, I say, everything is ok with the number, but who will return the deposit to me? He - there is no deposit, I say call the elder, the one who told me in the evening that I will receive the deposit in the morning upon departure comes. He starts telling me that your money is not there, they were given away. . . What? To whom? He starts showing me scribbles that we paid the deposit and my signature is there. From above, by hand, they drew the amount and crossed it out, I say I gave the money to your friend. . . I'm in shock, I say, weirdo, you told me last night that I would receive a deposit only upon check-out and after checking the room. Then it starts to hide in the wagon for workers, I continue to demand explanations, he calls another worker and he proves to me on the phone that they should not return any money to me. At this time, a car came for me and the driver stands and hints that the plane will not wait for us. The hotel workers are in the cold and they are just playing for time so that I can make it faster, I start to get indignant, the manager with whom I spoke on the phone comes. Wildly aggressive, snatches and throws a huge folder with all its foolishness and pokes me some new, absolutely left sheet about the return of the deposit. I say that I'm leaving now and you yourself told me that the deposit is returned upon check-out. Here he starts a new song and says that he gave a deposit to my friend who left a day earlier, but at the same time there was no inspection of the room and I still stayed there and could cause some damage, in general they are obviously bullshit, only I wish I left faster and froze about money. I say that you didn’t return any money to my friend, because I personally went out to see him off and put him in a taxi, and then this creature makes a knight’s move and says that I gave him a deposit the day before he left! WHAT? Or maybe you gave him a deposit a week before moving into the room? Not?? ? My indignation knows no bounds and I say that last night your miracle colleague told me that the deposit would not be returned even a couple of hours before departure! He was taken aback and starts to run after me, while I get into the car, I said that I don’t want to talk to liars and I will write about this incident, he says “sorry”, but no one returned the money. I don’t even want to remember how aggressive he was, how he yelled and threw a huge folder. This hotel is a nightmare and God forbid to be there.
Translated automatically from Russian. View original
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