испорченый отдых в таворне spoiled vacation in the tavorne

You don't have to go to the Tavorn hotel chain to have a rest. or the owner is repulsed or his subordinate freaks. We lived in tavorna in villas, and our friends in bungalows. territory is one and the same. food is the same. the difference is only in the rooms. Our room was definitely bigger and better. but the problem is that it seems that no one invests anything in the hotel, as if they are living the last day. something falls off that cracks, not the first freshness. In short, used. We went on vacation with a large group of 9 people. The staff is not attentive, they must have been recruited from the jungle. having dinner at a restaurant with my wife. Behind us are the waiters talking and laughing, no respect. in a good hotel, the staff is trained. but here I think that managers do not even know that they need to be taught. One of our couples had their phone stolen. my wife and my friend's wife dyed their hair green after visiting the pool (and the hotel knows about it, there have already been cases when tourists complained). a friend’s roof leaked in the room during the rain - zero by weight, some of them didn’t clean the room. and when it boiled - after the theft of the phone, we turned to the reception, to the Russian administrator Olya with a request to call the police. Separately, I want to say about this Olya. This is horror, it seems that her grandfather was a policeman during the war and she is taking revenge on our tourists for being shot at the end of the war for treason. Although she herself is from Russia. Complete disregard for our demand to call the police, she said that we must go or call ourselves. Complete fool!! ! We got a meeting with the general manager of the hotel, like our director. And then through the receiving party, the company - "Ilviya Tour". We came to this meeting with the whole company, invited our guide from the travel agency and the fucked-up Olya-administrator. How did our meeting end? he apologized, offered to compensate for dinner. And not just a dinner, but a COMPENSATION DINNER. Here are the bastards. We are probably not the only ones complaining about their service. The only thing I got apart from dinner was for the 4 girls in our company to have a spa treatment of our choice. Well, I chose the most expensive one for 3 hours. Dinner was edible, but cheap, in terms of the fact that there was no choice. They were given according to the compensation dinner menu. Like a meatball with rice, and mashed potatoes with a cutlet. well, fuck them. Honestly, I do not advise you to go to "Thavorn" if you do not want to be nervous and ruin your vacation. It doesn't qualify for 5 or 4 stars. Yes, and our guide to Phuket told us that our tourists often complain very much about the hotels of the Thavorn chain.