Отель не соответствует заявленной категории 5* The hotel does not correspond to the declared category 5 *

We stayed at the hotel between the end of August and the beginning of September 2017. They chose it after reading positive reviews, in fact they were very disappointed with the real situation of the low level of service. We were brought to the hotel at about 7 am, the administrator said that there were no available rooms and that we had to wait for the official check-in time at 2 pm. For a tip of $ 1, they agreed to check us in at 12 o'clock, but a brazen deceit, the keys (not a card) to the room were given to us at 15 o'clock, when I started to swear. Instead of a paid room in the building, we were given a room in a bungalow. It is worth noting that having received the keys, we could not enjoy the rest in the room, because it had not yet been cleaned after the previous tourists, we stood near the doors for almost an hour in the heat while the room was being cleaned. The furniture in the room is just dead. It can be seen that the plumbing has been changed recently, that there are new mirrors, but the curtains have holes, mold and fungus are already appearing between the tiles in the bathroom, the front door is generally like in an old Soviet hospital. For the entire stay, the balcony was never cleaned, the garbage near the table in the room was not thrown out every day. Toiletries (soap, shower gel, shampoo) were put only on the day of arrival in disposable bags per person, although the room for two people, after use, was not replenished at all for almost a week until the neighbors, who found themselves in the same situation, did not arrange maid scandal, as it turns out they didn’t even put toilet paper for 4 days. Complaining at the reception is useless, they simply waved their hand at the Russians. When frilling, the cleaning lady takes the towels, and brings new ones in 3-4 hours. So welcome to 5 stars, but with your own soap, shampoo and towel, if you don't want to end up in an uncomfortable position after the sea. There are a lot of sun loungers on the sea, but half of them were occupied by a paid bar by the weekend, which is located on the shore within the hotel and has nothing to do with the all-inclusive system. Because of this, another nervousness appeared among the tourists, since there were not enough sunbeds by the sea for everyone, the sunbed had to be taken at 6 in the morning, we left it, get ready for the fact that your things will simply be thrown to the ground, and they will lie on the towels Germans or locals. The beach is not cleaned by the hotel staff at all, the road to the sea is like a minefield of horse and camel feces, and after the stormy festivities of the locals in a paid bar on weekends, before entering the sea, there are a lot of bottles, including glass, iron corks, dirty diapers, packages, dirty wipes flying everywhere, etc. And all of the above set ends up in the sea when the wave rises. Every morning, Russian volunteers began by collecting garbage and food waste in a pile so as not to lie in a pigsty, and literally with mats forced the "caretakers" of the beach to take out manure from the sand. There are not enough tables in the dining room, there are no queues for fish and meat, which are often simply burnt. The food, by the way, is quite varied, but for the most part it is simply terribly cooked: either undercooked, or simply burned out over high heat. . Fruit was given every day, but full of rotten food. It was also possible to carry out the sorting of products before taking them to the issuing hall, after all, after all, after all, 5 stars! In the evening, there is almost no lighting near the bungalow, going up to the room in the twilight, since we lived on the second floor, you can break your legs. And that pale ray of light was turned off twice at all, to the bungalow after dinner at least go to the touch, it’s good we had a flashlight. They sell rooms overlooking the garden, and the whole garden is two half-dried palm trees and a green lawn. The rest is simply spoiled by the poor quality of the hotel service and the poor work of the staff. And, as it turned out, we were lucky. The neighbors arrived at the hotel at midnight and refused to check them in, they said that there were no rooms and that they needed to stay for a day in another 4 * hotel, located in an unknown location, and a car would be sent for them a day later. People had to call the police and argue half the night to get in. Friends had a suite (two rooms): the sockets just fell out of the wall, the shower was broken, in one room the air conditioner simply did not work - horror, not 5 stars. The only thing that caused positive emotions was clear sea water. The sunset is gentle, white sand, there were no jellyfish. The design of the building is beautiful, but everywhere there is dirt, cigarette butts, ventilation in the lobby and dining room almost does not work, and the assembly hall has not been repaired or cleaned for a hundred years. Animation in the evening: for children every day, and for adults every other day in the form of "two stomp, three laps" by three local chocolate boys or in the form of "entertain yourself. " It is good to relax here with small children and pensioners. For young people, the hotel is just boring. If you want to stay in a 3 * hotel, but at the price of 5 * in the wilderness and a pigsty, then you are here!! !