Отель не рекомендую The hotel is not recommended

We rested in this hotel in Tunisia from 19/08 to 02/09. This is not the first trip, we rested in different countries, including Egypt, Greece, Croatia, Montenegro, and I can say that Tunisia left the worst impressions. Very poor service and bad attitude towards tourists, despite the guide's assurance that Tunisia is actively developing tourism and attracting tourists.
In order about the hotel.
This is not 4 stars. The hotel needs renovation, the furniture and plumbing are old. Safe in the room and mini bar for a fee (and not only the contents of the mini bar, but also its rental, you will be provided with a mini fridge in the room with payment for each day of use). I’ll mention right away that in Tunisia in 3 * there is neither a hair dryer nor a TV. The TV is old, there is a Russian channel. Cleaning is superficial, towels are changed, and everything is taken away and brought in a few hours. Sometimes, coming from the sea, it was a problem to take a shower)) The sign "do not disturb" on the door does not mean anything, they will knock and come in. We changed the room, as they immediately give the most unfurnished rooms (if they didn’t give money at the reception), we had to quarrel. The staff does not speak Russian, English is bad, but you can find out everything. On the day of departure, towels and bedding will be taken from you at 10 o’clock, so don’t think about showering at 12.00))

The hotel is open to local residents, not only the beach and barbecue on the beach, but also the pool bar and the hotel grounds. Serving the orders of the locals, sometimes they forgot what they should cover for vacationers (according to the all-inclusive system, snacks are supposed to be in between main meals). The bartenders are not polite, the alcohol is terrible except beer and white and red wine. The bartenders sell alcohol if you need a bottle.
Meals - I liked the Tunisian cuisine, and the choice is good, they do not adhere to the strict time for breakfast, lunch and dinner, you can come a little later, and the food will still be in place. But the service in the dining room is gloomy, you had to look for knives and forks, salt and pepper on your own, no one will take you to the table and no one will rush to clean up after you and set the table for the next visitors. During dinner, the waiters try to quickly prepare the tables for breakfast, and there were even scandals that you sat down at a table already set for breakfast. In general, they need to train for a long time, there is no service.
Animation - very good, constantly invited to games, dances, in the evening a mini disco for children, then performances, or karaoke, and a disco. We are happy with the animation.
Sea - the hotel is suitable for children - the sea near the hotel is shallow, up to a depth of 30-40 meters, there is grass, there are small jellyfish, a lot of crabs and fish. During the day, there can be high and low tide several times, during low tide there is generally little water, but a lot of shells))) Water activities are available for everything from a scooter and a banana to a parachute. There are camels and horses to ride. There was a strong wind for a couple of days, a lot of algae and garbage are thrown onto the beach - they are cleaned, but not immediately and not often, still not very pleasant.
Were in the cities of Monastery and Sousse. I liked the monastery - Sousse - no - a dirty trading and port town. People cling, sometimes are rude, grab hands - everything is as usual in Africa))

As a result - I do not recommend this hotel, there was not a good residue from communication with the staff. Still, a hotel in Tunisia must be chosen very carefully, since everyone who was met on excursions was not happy with the hotels and they say that the attitude towards Russians is not friendly. The representative of the local operator recommended the RIO network.
Separately, I will express my disappointment to Turtesse - we have never had such a meeting and a terrible transfer. Aymen - a representative of the tour operator should not work in the tourism sector at all. It was not visible either when checking in or when leaving the hotel - one driver. Never came to the hotel at the time indicated on the information board until you call and ask to come (even to buy a tour) does not come at all. Too bad Turtess!