ОТВРАТИТЕЛЬНО!!!! DISGUSTING!!!!

With my family I was "lucky" to relax at the hotel from May 30.2016 to June 11.2016. Everything that happened to us, we remember with horror. This holiday completely changed my attitude towards the hotel.
Go…
After arriving at 8 o'clock in the morning from the airport to the hotel, we were asked to wait for the check-in period established by international rules, i. e. 14-00 hours. However, at 14:00 it turned out that there were no available rooms in the hotel. Almost from 14:00 to 17:00, together with the tourists who arrived, we dealt with the hotel administrator about the current situation, all this time there were children with us, who in total spent about 12 hours on the road with the flight at the airport, on the plane and on the road to the hotel and plus another 9 hours in the hotel lobby. The staff of the Pegas Touristik company practically remained indifferent and did not accept activity in the distribution of seats in those rooms that were free. Only by 17 o'clock we were forced, in order not to stay in the foyer for the night with the children, to move into the proposed bungalow, with the condition that the next day we would be moved to rooms according to the previously concluded agreement.

The bungalow was far from the sea and the main building, and it was impossible to live in it, it was in such a neglected unsanitary condition, there was garbage, dust, insects everywhere.
However, history repeated itself the next day. Only on June 1 they moved from the bungalow to the hotel. It turned out that the windows in the room overlooked the roof of the kitchen extension, on which the exhaust pipes from the kitchen are located and, accordingly, the smell in the rooms was like in the kitchen. Although according to the contract, the windows had to face the garden.
In addition, during the stay, the level of service and service was a nightmare. Eating places are not provided with a sufficient number of mugs and glasses, tea and coffee bags, and often there were none at all; there were no napkins, toothpicks, salt and pepper on the tables during meals; coffee machines installed in the main dining area did not work; there were often interruptions in the availability of dishes - you had to wait for it; the number of seats at the tables did not correspond to the number of vacationers, one had to wait a long time for a place at the vacant table and, as a rule, sit down at dirty, unserved tables; stand up to 15-20 minutes or more in line for food, which was a constant and normal occurrence for this hotel; in the lobby bars, there is mainly only wine and beer, there is nothing for adults to eat, let alone children, sometimes pancakes were fried, but again it was necessary to defend a long queue; places on sun loungers, if you didn’t take them between 6 and 7 in the morning, then there were practically no free ones during the day; wi-fi in the hotel is only in one place, near the reception, and then it is limited, if there were any work questions and you need to contact work or home, then it is impossible to get in touch during the day either for a fee or for free; of fruits, only watermelon is served, and several times there was a melon of dubious origin. Now I am collecting documents to the court (the claim has been sent), I ask tourists who have encountered the above service to send feedback in writing to the e-mail s717v@yandex. ru