Expectation did not match reality

Written: 1 september 2019
Travel time: 19 — 26 august 2019
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 2.0
Cleanliness: 2.0
Food: 8.0
Amenities: 4.0
We turned to the travel agency LLC "Tourism Center "Southern Territory", Minsk. Hotels and offers were changed like candy wrappers. As a result, the day before departure they changed the hotel to another one, assuring that it was the same. Nothing like that.

They sent us to the hotel "Acar". The hotel has a star or not, I do not know. I didn't see it on any sign. Met at the reception and sat down to wait. They waited for a short time by Turkish standards for Russian-speaking peoples, about 30 minutes. The girl is smiling, speaks good Russian, took the documents and offered a number. When he said that "first inspection, then settlement, " I was a little surprised. The concierge went for an inspection, who issued a pearl "I don't understand Russian. "


The attitude towards Russians, Belarusians, Ukrainians is "exemplary": they settle in the old buildings, which cannot be said about the Germans, Poles, Estonians, etc. , who are settled in the new building. If you want to live in a new building - pay.
The room that we were given in the old building, neat with small ants and the smell from the bathroom (bath and toilet together), as for a hotel up to 3 ***. We, having looked, asked if it was possible to change for a surcharge. The Turkish comrades learned the mentality of the Russian-speaking peoples well, they offered to wait a couple of days, that is, to pause in order to earn cash and not sell too cheap. This is what they do with every Russian-speaking tourist.

The first time the room was cleaned, if it can be called cleaning, after 3 days, the linen was changed to the fifth, but since we lived very neatly, we did not see the difference, because after the change the white towels and sheets turned gray. The room was not washed at all, although cleaning is declared as everyday.

This is more and more for the tour operator anex tur and the travel agency OOO "Tourism Center "Southern Territory", Minsk, let them figure it out among themselves.

How can you disrespect your compatriots so much is a mystery.
Wi-Fi is free 500 MB, and for some reason this traffic ends on the second day, although it was practically not used.

No one announced the hammam and the Turkish bath upon arrival, although when the Poles were settled, they offered it immediately upon arrival.

On the beach, three rows of dead and more than once repaired sunbeds and shabby umbrellas are free of charge 30 meters from the sea, everything that is closer is 1 sunbed / $ 2 per day. The entrance to the sea is a stone slab and stones.

All negative emotions were smoothed out by the Chef and the team that worked around the bar and tables during meals. We really liked the food, it was cooked with taste, with soul. It was everything we wanted to try, thank you so much for that.
Translated automatically from Russian. View original