The hotel is good, though with imperfections, the entrance to the sea is very dangerous

Written: 11 september 2016
Travel time: 25 september — 12 october 2015
Who does the author recommend the hotel to?: For recreation with friends, for young people
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 5.0
Cleanliness: 4.0
Food: 7.0
Amenities: 7.0
My friend and I arrived on September 25.2015 in the morning at about 8 o'clock. We were told that we would have to wait until 2:00 pm to check in. We changed in the luggage room to go to the beach. When it was time to check in, we asked for a room on the restaurant floor (-1) because the elevators in this hotel are a complete misunderstanding: first you wait for them to arrive, then you ride on floors that you don’t need. By the time we checked in, the bed linen had just been changed and the beds made. I had to ask the cleaning lady to come and clean the floors. We received all toiletries (shampoo, soap, gel, hair cap, needle and thread) over the next three days as requested from our side. There are no instructions for use on the safe, again I had to go to the reception for clarification. The room, although spacious, turned out to be with some construction imperfections. The walls in the room are not finished, there is no shelf in the bathroom to put your soap and washcloth. No one responded to our requests to install a shelf, although they regularly made notes in their book. When the water in the shower began to pass poorly, then, after waiting four days, we ourselves raised the grate and cleaned the blockage. This is such a cool "service" in a five-star hotel. There is a large stone on the beach. There is no pier for safe entry into the sea. In the first days of rest, after talking with saleswomen in a textile shop at the hotel, we learned that you can buy the same bedspreads as in the room, which we really liked with my friend. It was very comfortable to sleep under them and we decided to buy one for ourselves as a gift. We thought that it would be better to buy earlier, while they were in the store, so that we would not think about shopping before leaving, besides, these bedspreads were in demand among vacationers at the hotel, everyone liked them. We put the covers in the suitcases and rest ourselves further. Then, as a friend told me, the hotel workers suddenly began to enter our door without knocking with the words “control”. Since this is not the first time I am vacationing in Turkey, I was concerned about such a statement. After all, it is we vacationers who can control the level of provision of services paid for by us, and not vice versa. Everything became clear when we started to leave the hotel. . We were urged to open and show the contents of the suitcases. If you have blankets, then they need to be handed over, the guards told us and took us to a separate room. I had to go for the saleswoman from the store, and we were lucky that the store was in the hotel, and not somewhere in the market. At this very time, someone called and said that all the bedspreads and towels were in the room. A friend had this coverlet in her hand luggage and she was able to show it to the security service. When we found out that our bedspreads were new and the labels were different and the sizes too, then an apology went on behalf of the hotel director and his security service. However, such a departure spoiled the mood and impression of the hotel and the rest completely. It was only a few minutes before departure, and they arranged a check for us. In fact, we could miss the plane because of the check! The conclusion suggests itself: in our suitcases, during the cleaning of the rooms, security personnel are rummaging around. This is how things turn out.
Translated automatically from Russian. View original