не соответствует уровню 4* отеля does not correspond to the level of a 4 * hotel

Rested with my husband in the hotel "ARES" in July 2015. The hotel was chosen according to the description on the tour operator's website, they did not choose the cheapest tour, because they wanted to come to a good 4 * hotel, but upon arrival it turned out that the hotels were barely up to three stars. It all started with the fact that we were generally settled in the building of another hotel, and only after a scandal at the reception we were moved to the building of our hotel the next day. Further, it turned out that the refrigerator did not work in our room and it smelled very strongly, besides, the bed interferes with the door to open completely, the air conditioner and the toilet stick, even after the second request to fix it, they did not. The electricity was periodically cut off in the hotels, respectively, the elevator, the machines with coffee and cold drinks did not work, to our surprise there was no water in the taps. The territory of the hotel. There was no promised garden, no terrace. There was only one shared toilet by the pool in the basement, very dirty but not the worst. Worse than this toilet was the staircase to it, many people slipped and fell on it, a young guy broke his collarbone on this staircase, even after such an incident, the hotel administration did not take any action, they just hung a note that it was dangerous to run and walk around the pool! Fitness Center and the bath were paid, although it was stated otherwise. Only those who paid for the services of the hammam were allowed into the fitness center! The beach does not have its own bar and it is forbidden to take out drinks from the pool bar. The road to the beach is much longer than the promised 50 meters. The entrance to the beach is dangerous, however, like the underpass itself. Special attention should be paid to food. For breakfast, overly salty cheese, bread, cucumbers and drinks are served, it is impossible to get enough of this breakfast. For lunch and dinner, the choice of dishes was also very modest and did not reach the assortment of a 4 * hotel. At the same time, hot dishes were given out in portions. Only after our requests to change the hotel and calls began to feed a little better, but they agreed to change the hotel only for an additional payment of $ 530 for three days, saying that our hotel denies everything written above. And a little about the lunch box. It consisted of a piece of bread, a cucumber, half a tomato and a piece of salted cheese. Water was not included in it, although it must be in any lunch box. photos https://cloud. mail. en/public/j4un/ryzdowt87