Рассчитывали на лучшее.. Expected the best..

Impressions about the hotel are ambivalent. On the one hand, a five-star claim, an excellent choice of dishes in the main restaurant. Separately pleases the choice of alcoholic drinks in the bar. Tequila, rum a la Bacardi, Baileys-type cream liqueur and vermouths are added to the standard vodka-whiskey-gin. There is also a selection of liqueurs. Good selection of alcoholic and non-alcoholic cocktails. Ice cream in the afternoon. Fairly new furniture. Beach! A wonderful solution with a pier. Bathing in the purest sea. This is for 5 points. For kids, this is rather a minus, it is not convenient for them to swim from the pier. But! Everything is spoiled by the sluggish, sometimes frankly rude hotel staff. We traveled a lot, the problems were different, but everything can be solved and the hotel always meets the needs of the guests. Especially if the rights are infringed. The situation at Asia Beach Resort frankly upset me. We arrived on June 25, the Turks have holidays. Lots of visitors. The settlement was delayed, it happens. They give us a room, when we are tired we go to check in - a room for the disabled. There are no curtains in the shower, the entire bathroom is in the water after a shower. Around the handrails, folding harnesses, etc. I ask the staff to change the number, because. I paid for the standard, plus the supplement for the balcony. The answer to the reception is that we have a lot of people, we ALSO settle in such rooms. I require a replacement and a set of towels for the 3rd person (there are three of us). The answer is come back tomorrow. OK. We go to Guest Relation. Girl Anna, wonderful smile. Very surprised. Yes, there are no numbers, a lot of Turks, a holiday. How about for the disabled? Are you joking? Looks at photos, goes to the reception, talks. Smiling. Promise tomorrow. The next day the dialogue is repeated. Employees no longer understand Russian. Nearby, a woman from Slovenia demands to change the room, she wants a sea view and she was poorly cleaned. They speak Russian, because the woman does not know English but speaks Russian. She has a lot of apologies, fruit and wine in the room and all that. They answer me - there are no numbers, and yesterday no one said that there would be a replacement. We go to Anna. Let's see a smile. Anna's smile is great! However, the situation has not changed. We are writing an official complaint to the tour operator "Annextur". We need a number. We listen to promises for tomorrow. Yes, on the third day we got a room. True, they walked around the reception like a cat around sour cream, three hours. The "hospitable" workers all hoped that we would get tired and fall behind with the demand. Although, if you are lucky with the settlement, not everything is so deplorable. However, please note that Russians are not welcome in the hotel. It is clearly seen that with a large flow, the staff does not cope with the work. Queues at the bar and restaurant are common during the season. But for the first time I saw a frankly untidy toilet. Excellent finishes, black plumbing, lighting and all this is littered with used paper and streaks. Maybe the hotel guests are to blame? Um. . with us were mostly Germans and Turks. Europeans don't litter. Not? There is no territory near the pools at all, every centimeter is occupied by sunbeds and there are few of them. Glasses are everywhere. They are removed very slowly. We swam in the sea. With the territory, this is a separate disaster. The hotel is urban, the land is expensive, the hotel was squeezed into the site with a creak, and they tried to pull it out by 5 stars. There is no green at all. In flowerbeds on top of the fence - it does not count. There is no lawn or free-growing tree. One narrow path along the hotel is the entire promenade. It is assumed that you will walk in the city. Animation is a song. She is not. From the word at all. A parody of gymnastics. Guests in parallel. It would be better if the animators were removed altogether. The hotel has a microscopic stage, it's even uncomfortable to perform there. Chairs from the bar are brought to her in the evening. That is, the bar smoothly flows to the stage. Vacationers come to watch a children's mini-disco, sit down (who are lucky), drink whiskey and smoke a hookah, or just smoke. There is nothing to breathe. Actually from the evening it's all. Oh yes, artists came and tried to perform. You couldn't see them because of the smoke. We went for a walk in the city. : ) It's not bad in the city, a supermarket with low prices is close, in the evening it's good to walk along the streets and the embankment. Easy to get to the center. But these are the advantages of the city and not the hotel. Why pay for 5 stars if you are in the city? This is just my opinion. Everyone chooses for himself, if these shortcomings are not important to you - the hotel is for you.