Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
4.0
Amenities:
3.0
1. Settlement.
I booked the hotel through the website. I paid extra for land view because I wanted a nice view from the balcony. As a result, we arrive at the hotel and settle us in a room overlooking the wall of a neighboring hotel. To all my explanations, indignation and showing a printout of the reservation, the receptionist Ilkhan says that they don’t care what I paid for there and all their rooms are the same. He suggested that I solve "my" problems on my own and call the representatives of the site. He did not allow me to use the hotel phone, and we were not in roaming. I objected that these are their intermediaries, how they don’t know, the printout of the reservation clearly shows what we paid for and how much. We were still with a 1.6 baby, tired of the flight and transfer. However, the hotel administration had no desire to help and understand the situation.
(later I found out that they extort $20 from tourists for a beautiful view and accommodation, so they didn’t like that I had already officially paid on the site and they wouldn’t get anything. They also bred my parents, who arrived a little earlier, for money) Further administrator Ilkhan, rolling his eyes and barely restraining his irritation, sent me to the chief administrator Gulnara. She also did not burn with a desire to help, she said that she allegedly did not see any special conditions in her system. I suggested that she look at our reservation and look for the appropriate room. After a fair amount of time and nerves spent, we still got what we paid for. I had the cherished keys (or rather, a plastic card. One for three people, as if we were Siamese twins. For an additional fee. Also, you see, original)
2. Number.
Old furniture and plumbing. Tiny balcony and very uncomfortable pillows (if you have neck problems, bring your own).
Cleaners are like ghosts: they seem to be there, but they don’t seem to be. We tried to appease them with a tip: they changed the sheets and towels, sort of dusted them (but their greasy dirty carpets have long needed dry cleaning), they put toilet paper (thank you from the bottom of my heart). But we decided to do without shampoo and water. Although, by the way, there was no shampoo and did not wash the hair from salty sea water at all. So, girls (especially long-haired) bring your own shampoo!
3. The territory of the hotel.
Nice but small. Often went for a walk with the child for the perimeter. There, of course, you also don’t really clear up, but you can do a circle before going to bed.
4. Sea.
Close. 5 minutes walk through the underground passage. The beach is pebbly, the entry is difficult, rocky. During the waves it is better not to enter, all legs will be broken. However, when the sea is calm, this was not a problem for me. I took special slippers with me, but I never used them. Walked barefoot.
But the child was in rubber Crocs just in case. He loved playing with pebbles on the beach, they are all different and incredibly beautiful there. The sea itself is basically clean. Only once in the evening I saw some kind of murk and mud there.
5. Food.
Not bad. From fruits: watermelon, apples, oranges and pears. You can buy cherries and strawberries in the hotel shop. There are many desserts, but some are monotonous, like semolina puddings with dyes. Sometimes the truth was given a biscuit cake with cream and fruit. Here it is delicious. From meat, mainly chicken or turkey in various forms. I advise you to take whole pieces, not chopped finely in sauce and spices. The last we were poisoned in the first days of arrival. So for 2 days the buffet was replaced by a Turkish toilet, a bed and water with medicines.
6. Alcohol.
Local and not very high quality, as if diluted. We tried gin, a kind of Baileys and wine. Everything is not tasty. Only whiskey (if with cola) and beer were tolerable.
So if you plan to drink and walk, buy something in duty free. Although we may be picky. I saw how vacationing compatriots drank everything indiscriminately and created traffic jams at the bar from morning to evening. They also poured wine into plastic bottles during lunch and dinner and were wildly happy that they had "outwitted" the hotel.
7. Spa in the hotel.
Liked. Pretty decent. Sauna and hammam are free until 5pm. They took a program for $ 30 per person, including peeling, foam massage and general classic + mask and delicious pomegranate tea. Not cheap (there are hotels that offer such a program for $ 10-15), but everything is at a high level. Masseur Mustafa is beyond praise. Impressed with professionalism, golden hands. I sent my husband to him. Of course, it was not without aggressive sales in oriental style by the director of the salon.
At the end of the spa program, he specifically sat down on my mother’s ears about how bad everything is with our backs, arms / legs / necks, etc. He brought a drawing of the anatomy of a man
and talked for about 40 minutes about what is fraught with if we don’t take a series of massages (moreover, I saw more than once how he did the same with other tourists, after that, when I just went to the sauna). To me, it was unethical and inappropriate. After the sauna and massages, my mother and I just wanted to relax, unwind, chat (have not seen each other for a year), and not listen to intrusive advertising of services. However, on my own behalf, I will say that the massages are really good and, if you don’t mind $20 for 30 minutes. massage, I can recommend. For pleasure, relaxation. Of course, I do not believe in the promised healing and healing properties that can cure the back in 5 sessions.
8. Excursions
There is a tour of the 5-storey textile center. Free shipping there and back. Don't get fooled.
Everything is wildly expensive there, even with their alleged discount, the price remains sky-high for everything. Then they don’t want to take you back if you haven’t made any purchases. Again, we had to put a lot of pressure on our guide so that the child and I were taken out of this hell after 3 hours (they promised that it would be 2, however, when they saw that we were without packages, they stupidly did not put us on the bus)
They were also on the 5-deck pirate ship Koral Kral (something like that). It's pretty boring too. Cleopatra Beach, as promised, is not delivered. Just stop and sort of jump ship if you want. Then a walk around Alanya in the very heat (they land there at about 2 pm). Modest lunch. Then a foam party, mostly just kids. There are two more divorces: -photos with a parrot and in hats, which they try to sell you at the end for $ 20 apiece
-they say that there will be no alcohol, as there are many children on the ship and it is not safe. However, it is freely distributed there for additional considerable money.
Whoever needs it will still get drunk, but at his own expense (in addition to the money he spent on the tour)
-SUMMARY: This hotel is not 5 star, don't count on it. I will definitely not go back there and I do not advise you to come. Suitable only for those who are completely unpretentious, indifferently set up, easily fight off any divorces, who have a strong stomach and who are not bothered by dirt in the room, torn sheets and rude reception staff.
I booked the hotel through the website. I paid extra for land view because I wanted a nice view from the balcony. As a result, we arrive at the hotel and settle us in a room overlooking the wall of a neighboring hotel. To all my explanations, indignation and showing a printout of the reservation, the receptionist Ilkhan says that they don’t care what I paid for there and all their rooms are the same. He suggested that I solve "my" problems on my own and call the representatives of the site. He did not allow me to use the hotel phone, and we were not in roaming. I objected that these are their intermediaries, how they don’t know, the printout of the reservation clearly shows what we paid for and how much. We were still with a 1.6 baby, tired of the flight and transfer. However, the hotel administration had no desire to help and understand the situation.
(later I found out that they extort $20 from tourists for a beautiful view and accommodation, so they didn’t like that I had already officially paid on the site and they wouldn’t get anything. They also bred my parents, who arrived a little earlier, for money) Further administrator Ilkhan, rolling his eyes and barely restraining his irritation, sent me to the chief administrator Gulnara. She also did not burn with a desire to help, she said that she allegedly did not see any special conditions in her system. I suggested that she look at our reservation and look for the appropriate room. After a fair amount of time and nerves spent, we still got what we paid for. I had the cherished keys (or rather, a plastic card. One for three people, as if we were Siamese twins. For an additional fee. Also, you see, original)
2. Number.
Old furniture and plumbing. Tiny balcony and very uncomfortable pillows (if you have neck problems, bring your own).
Cleaners are like ghosts: they seem to be there, but they don’t seem to be. We tried to appease them with a tip: they changed the sheets and towels, sort of dusted them (but their greasy dirty carpets have long needed dry cleaning), they put toilet paper (thank you from the bottom of my heart). But we decided to do without shampoo and water. Although, by the way, there was no shampoo and did not wash the hair from salty sea water at all. So, girls (especially long-haired) bring your own shampoo!
3. The territory of the hotel.
Nice but small. Often went for a walk with the child for the perimeter. There, of course, you also don’t really clear up, but you can do a circle before going to bed.
4. Sea.
Close. 5 minutes walk through the underground passage. The beach is pebbly, the entry is difficult, rocky. During the waves it is better not to enter, all legs will be broken. However, when the sea is calm, this was not a problem for me. I took special slippers with me, but I never used them. Walked barefoot.
But the child was in rubber Crocs just in case. He loved playing with pebbles on the beach, they are all different and incredibly beautiful there. The sea itself is basically clean. Only once in the evening I saw some kind of murk and mud there.
5. Food.
Not bad. From fruits: watermelon, apples, oranges and pears. You can buy cherries and strawberries in the hotel shop. There are many desserts, but some are monotonous, like semolina puddings with dyes. Sometimes the truth was given a biscuit cake with cream and fruit. Here it is delicious. From meat, mainly chicken or turkey in various forms. I advise you to take whole pieces, not chopped finely in sauce and spices. The last we were poisoned in the first days of arrival. So for 2 days the buffet was replaced by a Turkish toilet, a bed and water with medicines.
6. Alcohol.
Local and not very high quality, as if diluted. We tried gin, a kind of Baileys and wine. Everything is not tasty. Only whiskey (if with cola) and beer were tolerable.
So if you plan to drink and walk, buy something in duty free. Although we may be picky. I saw how vacationing compatriots drank everything indiscriminately and created traffic jams at the bar from morning to evening. They also poured wine into plastic bottles during lunch and dinner and were wildly happy that they had "outwitted" the hotel.
7. Spa in the hotel.
Liked. Pretty decent. Sauna and hammam are free until 5pm. They took a program for $ 30 per person, including peeling, foam massage and general classic + mask and delicious pomegranate tea. Not cheap (there are hotels that offer such a program for $ 10-15), but everything is at a high level. Masseur Mustafa is beyond praise. Impressed with professionalism, golden hands. I sent my husband to him. Of course, it was not without aggressive sales in oriental style by the director of the salon.
At the end of the spa program, he specifically sat down on my mother’s ears about how bad everything is with our backs, arms / legs / necks, etc. He brought a drawing of the anatomy of a man
and talked for about 40 minutes about what is fraught with if we don’t take a series of massages (moreover, I saw more than once how he did the same with other tourists, after that, when I just went to the sauna). To me, it was unethical and inappropriate. After the sauna and massages, my mother and I just wanted to relax, unwind, chat (have not seen each other for a year), and not listen to intrusive advertising of services. However, on my own behalf, I will say that the massages are really good and, if you don’t mind $20 for 30 minutes. massage, I can recommend. For pleasure, relaxation. Of course, I do not believe in the promised healing and healing properties that can cure the back in 5 sessions.
8. Excursions
There is a tour of the 5-storey textile center. Free shipping there and back. Don't get fooled.
Everything is wildly expensive there, even with their alleged discount, the price remains sky-high for everything. Then they don’t want to take you back if you haven’t made any purchases. Again, we had to put a lot of pressure on our guide so that the child and I were taken out of this hell after 3 hours (they promised that it would be 2, however, when they saw that we were without packages, they stupidly did not put us on the bus)
They were also on the 5-deck pirate ship Koral Kral (something like that). It's pretty boring too. Cleopatra Beach, as promised, is not delivered. Just stop and sort of jump ship if you want. Then a walk around Alanya in the very heat (they land there at about 2 pm). Modest lunch. Then a foam party, mostly just kids. There are two more divorces: -photos with a parrot and in hats, which they try to sell you at the end for $ 20 apiece
-they say that there will be no alcohol, as there are many children on the ship and it is not safe. However, it is freely distributed there for additional considerable money.
Whoever needs it will still get drunk, but at his own expense (in addition to the money he spent on the tour)
-SUMMARY: This hotel is not 5 star, don't count on it. I will definitely not go back there and I do not advise you to come. Suitable only for those who are completely unpretentious, indifferently set up, easily fight off any divorces, who have a strong stomach and who are not bothered by dirt in the room, torn sheets and rude reception staff.
Translated automatically from Russian. View original
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